Management Manager
Resume:
RAMONDA
COLEMAN
*** ****** ***** ***** ******, GA 30114
Ramondawallace@gmail
Linkedin.com/in/ramonda-coleman-3713b731
OBJECTIVE
Possess strong organizational, detail orientation, verbal and written communication and interpersonal skills. Highly motivated with extensive training in business management, human resource management, and talent management, and proven background in providing human resources support to organizations in diverse industries. Skilled in developing and executing recruitment strategies, qualifying candidates, and overseeing new hire orientation process. Seeking to take next career step in talent management with a growing organization that rewards hard work, results, and leadership skills. Works well independently with indirect supervision and in a team-based environment.
SKILLS
Key role in ensuring the successful launch of new corporate office. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.
Fostered a teamwork environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch’s employee-retention rate of 89% within an industry where high turnover is the normal.
Computer Skills /Tools used: PowerPoint, Access, Word, Excel, GM Web Site Socrates/Peoplefinder, Outlook, Adobe, SharePoint, Salesforce, Lotus Notes, IQNavigator, Zero Chaos, PeopleNet, Provade, Office360, WAND, Fieldglass, and Beeline.
Considerable knowledge of principles and practices of talent management.
Excellent client management and business literacy skills.
Strong conflict management and interpersonal skills.
Manage multiple conflicting priorities.
Flexible and available to interact with employees at all levels.
Able to set own priorities, schedule day’s events, make cold calls, prepare and give formal presentations.
Knowledge of labor and employment laws.
Able to manage multiple tasks and meet deadlines and able to handle multiple problems simultaneously
Ability to establish and maintain effective working relationships.
People Management
Development of business opportunities.
Able to communicate effectively and clearly in writing and orally, both in one-on-one and in group presentation situations.
Able to interact and communicate with all levels of staff and management
EDUCATION
Master Degree University of Phoenix
FALL 2018
Master of Business Administration with a concentration in Human Resource Management
Bachelor’s Degree of Science University of Phoenix
MAY 2011
Major: Business Management
EXPERIENCE
Branch Manager Adecco
August 2016 – Current
Develops client accounts and generates new business through candidate/client leads, referrals and various forms of marketing.
Establish business objectives and financial goals for the branch (branch revenue and expense forecasts). Establish a branch budget and develops short and long-range growth plans for the branch
Management of branch’s workers’ compensation and unemployment claims. Ensure that all federal, state, local notices and licenses are current and posted.
Set and monitor pay and bill rates based on skill categories. Ensure proper credit references are obtained and client credit limits are established according to guidelines. Perform collection of all outstanding accounts receivable.
Partners with clients to define strategic objectives and hiring needs.
Analyzes hiring needs, determines best recruiting methods, and creates/deploys client-specific and/or role-specific strategic recruiting strategies and client marketing initiatives.
Create announcements for open job positions; post announcements online on company website and major job posting websites such as CareerBuilder, Monster, and Indeed to attract interested candidates.
Address questions from public, employees, and outside agencies regarding current employment opportunities and application status.
Interview prospective candidates to assess qualifications and capabilities; guide candidates through application process, score written exams, and notify candidates of results.
Draft employment contracts and prepare onboarding and orientation documentation for new hires.
Assesses candidates to ensure qualification match, cultural fit and overall compatibility with client requirements.
Conducts behavioral based interviews and competency based evaluations.
Provides guidance and facilitates the negotiation process through completion.
Enters and tracks assignment and/or candidate data in Applicant Tracking Systems (ATS).
Onboarding process U.S. Verify, I-9, backgrounds and oral drug test.
Creates and executes temporary employee programs.
Builds and maintains relationships with both passive and active candidates.
Establishes and maintains a network of industry contacts through participation in professional/trade associations and other professional networking organizations.
Develops relationships with key clients and business leaders.
Responds to and addresses a variety of candidate, temporary employee and/or client inquiries.
Completes candidate hiring/onboarding processes in accordance with client/organizational requirements.
Coaches, trains and mentors other team members.
Ensures compliance and safety requirements are met.
Participates in special projects and performs other duties as assigned.
Client Relationship Consultant Adecco
January 2012 – August 2016
Managed multi-billion-dollar companies such as Nestle with revenue YTD $17,945,166.52. Accenture, AutoNation, Houghton, Mifflin, Harcourt, Hagemeyer, Salon Centric and Security Point.
Provides consultative support and guidance for national accounts requiring central order management in the areas of order fulfillment, order management, service solution, and operational effectiveness.
Shares best practices with team members and branch staff to improve overall order management results and service delivery.
Ensures compliance with all contractual service level agreements, order fulfillment, and Adecco policies, and procedures.
Communicates areas of opportunity needed to enhance and improve branch and centralized operations, and service delivery to customers. Abides by standard operating procedures for the COM organization.
Utilizes quality processes to ensure that centralized order management, account client relationship development, and account operations operate efficiently and effectively.
Ensures client satisfaction by providing client problem resolution. Manages all customer orders via CM or VMS tool candidate submittals.
Responsible for system maintenance of order creation, distribution, system monitoring, and reconciliation between systems. Provides quality candidate submission to the VMS tool by ensuring resumes meet specified requirements.
Runs weekly Risk Revenue Report to identify discrepancies in bill rate & pay rate between the VMS tool and CM.
Works with eTool Reconciliation department to correct discrepancies in regular and overtime hours between the VMS tool and CM.
Builds and fosters relationships directly with large national account client contacts, National Account Managers, and branch staff.
Acts as the face of Adecco and point of contact for the customer for all order and assignment needs.
Builds lasting relationships with customers including end user clients, MSP or VMS.
Makes recommendations to the field branches on how to improve their submittal acceptance and increased order fulfillment.
Manages order escalation and provides recommended solutions and strategies to improve field service delivery and order fulfillment.
Coordinates and consults with hiring managers to better understand clients’ needs and provide clear direction to the servicing branches
Provides Account Managers and branch staff with feedback, reporting data, and overall best practices with local branches.
Receptionist Brasscraft Manufacturing Company
November 2010 – July 2011
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
Directs visitors by maintaining employee and department directories; giving instructions.
Maintains security by following procedures; monitoring logbook; issuing visitor badges.
Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
Maintains safe and clean reception area by complying with procedures, rules, and regulations.
Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed.
Establish and maintain interpersonal relationships with all employees
Executive Administrative Assistance General Motors World Headquarters
July 2001 – December 2008
Performed all clerical duties including, typing, filing, answering multi-line incoming lines. Incoming/Outgoing mail (shipping), scheduling meetings in Outlook, managing schedules for a group of fifty+
Maintained/Archived filing systems for all internal tenants with the GM facility
Monitor the Trouble Ticket Queue, Remedy-Gurus emails
Answer all employee requests (by phone or email) and enter into the Ticket System and/or work order system for the maintenance staff
Communicate regularly with fellow Remedy Guru team members and manager’s regarding unusual trouble ticket requests
Use good judgment to error on the side of asking questions and escalating when unsure. Subscribe to remedy-group e-mails and respond within 15 minutes unless you are on break or lunch. Other email subscriptions may be required at your manager’s discretion.
Responsible for obtaining approvals of various requests from others such as Executive Assistants, Space Admins and Facilities.
Record all requests in master log and submit to specified groups daily.
Update and maintain Remedy Handbook, Key Lists, Contact Lists and other various reference documents.
Clean and organized work area.
Process building access card requests and submit work orders to the respective property management team by 3PM daily.
Monitor and work with property management regarding large scale issues/projects (damages, blinds, etc.)
Assist with any other projects as directed by the Facilities Managers
Design and execute public relations campaigns for sales within the GM building.
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