Assistant Customer Service
Resume:
Timothy J. Child, PGA
Chesterfield, MI 48051
********@***************.***
Education:
Ferris State University, Big Rapids, MI
Degree Earned: B.S. in Business – PGA Golf Management
PGA Member: 2016- Present
Qualifications & Skills:
Passion for leading and motivating others
Proven customer service skills
Public Speaking
Detail oriented
Event planning
Financial understanding
Teaching and club fitting
Adept at Microsoft Excel & Word
Strong time management skills
Professional Experience:
St. Clair Golf Club, St. Clair, MI
Head Golf Professional (January 2017- Present)
Supervisor: Scott Rich, General Manager
St. Clair Golf Club is a privately member owned club. The course plays to a par of 72 with a length of 6,200 from the championship tees. The club has hosted qualifying rounds for the 2003 US Amateur Tournament and hosted the 2010 US Women’s Amateur Tournament.
Oversee the reservation system, starting, monitoring and pace of play
Oversee retail merchandise concession in step with the mission of the golf operation and facility
Maintain a profitable golf merchandising operation
Oversee development of buying plans and all golf related purchasing
Supervise physical inventories, present a diverse and desirable array of apparel and accessories.
Supervise and train all golf shop and bag room staff to maximize sales opportunities and enhance customer service
Track and verify all members and guests, golf cars, club care, lockers and handicap fees and other charges necessary and facilitate accurate accounting and recordkeeping
Oversee the golf car fleet while ensuring proper maintenance and recordkeeping
Develop, provide and oversee an enhanced golf instruction programs offering individual, group and junior clinics for all levels
Recruit, hire, train and motivate and supervise all golf department staff and maintain accurate golf payroll records
Responsibilities continued…
Attend staff meetings as scheduled by management and schedule staff meetings with golf operations personnel
Enforce and implement club policies and procedures of facility
Work closely with and provide guidance and consultation with all golf committees
Responsible for the financial and operational performance of the golf shop operations and golf services
Ensure all financial goals and objectives are being achieved
Warwick Hills Golf and Country Club, Grand Blanc, MI
Intern/ Assistant Golf Professional-Internship (April 2016-October 2016)
Supervisor(s): Doug Brody, Head Golf Professional
Warwick Hills golf and Country Club is a privately member owned club. The course plays to a par of 72 with a length of 7112 from the championship tees. It was the home of the Buick Open from 1957-2009. Tiger Woods and Billy Mayfair jointly hold the course record of 61.
Responsible for 50% of tournament operations and managed member’s handicaps for tournaments.
Assisted in clinics, Get Golf Ready programs, and Junior Golf
Provided lessons to members & juniors (player development programs)
Sold approximately $10,000 in golf equipment (provided club fitting with club purchases)
Assisted in managing outside operation’s staff and tournament set up
Assisted in merchandising and responsible for making special orders through major vendors for members (golf equipment and apparel)
Waldorf Astoria Golf Club, Orlando, FL
Intern/ Assistant Golf Professional (November 2014-May 2015)
Supervisor(s): Jeff Biggs, Head Professional
Waldorf Astoria Golf Club features eighteen holes designed by renowned golf architect Rees Jones, who has created an optimum environment for golfers of all skill levels by relying on the natural surroundings and existing foliage. Blending seamlessly and respectfully with nature, the layout follows the land’s existing contours. Other hallmarks include small, elevated greens and extensive native vegetation.
Responsible for tournament operations and preparation
Constructing weekly work schedule for inside and outside operations
Dealt with daily POS transactions including greens fees and merchandise sales
Controlled money- opening and closing registers, and maintaining a personal vault
Merchandise involvement consisting of receiving, tagging and displaying on the floor
Supervise physical inventory
National Golf Management’s Waterway Hills Golf Club, Myrtle Beach, SC
Intern/ Assistant Golf Professional (May 2013-November 2013)
Supervisor(s): Jason Mitchell, Head Professional
Brad Steffen, Assistant Professional
Waterway Hills Golf Club is a 27-hole golf course owned by National Golf Management. It is one of two of Myrtle Beach’s golf courses designed by Robert Trent Jones. Golfers can play any three of the championship nine-hole championship layouts- the Oaks, Lakes and Ravine. Waterway Hills Golf Club is also one of National Golf Management’s 22 successful golf facilities to host the World Amateur Handicap Golf Championship every year in August.
Booking tee times and keeping a balanced tee sheet
Worked with various hotels and travel providers daily
Starter duties consisting of getting groups off and keeping up pace of play
Outside operations including bag drop, driving range and practice areas
Golf car maintenance which comprised of cleaning, charging, battery watering and other minor repairs
Responsible for developing a companywide golf car log made up of breakdown forms, monthly maintenance logs, a daily cleaning golf car flow chart all within a golf car fleet maintenance overview binder to provide
Assisted in running the World Amateur Handicap Golf Championship held in Myrtle Beach, SC every year in August
Accomplishments:
Mastering the Art of Service Gold Coin Award, Waldorf Astoria Golf Club
Leadership Achievement Award in Athletics, St. Clair County Community College
St. Clair Community College Golf Team, Team Member
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