Desktop Support Assistant

TONG DAVID LEE **** E. Garrett Ave Fresno, CA ****7

Email: ********@*****.***

Cell: 559-***-****

OBJECTIVE

To elevate my team in any way and sustain a vital role and be a positive impact to the corporation workflow.

SKILL SUMMARY

Configured to vendor software and IP phone and operating systems such as Windows and Macs.

Established a professional six pillars with exceptional public relations and communications skills.

Team player, earnest, discipline, dependable individual with an eager, and positive attitude.

General knowledge of modern office equipment and developed word processing (type 50 wpm). EXPERIENCE

Valley Health Team Inc Fresno, Ca October 2017 - Present End User Support Technician

Responsible creating users account and reporting any issues to Chief of Information Officer.

Managed ticketing system and supported different department such as Medical and Finance.

Accomplished projects such as encryption, renaming convention, and documentation.

Proactively assisted 150 plus staff internally and externally and comply with HIPPA and CICARE.

Created documentations for users to utilize and front line in response to user issue. Ruiz Foods Dinuba, Ca September 2016 – July 2017

IT Intern

Performed routine software updates for security and system stability on computers.

Worked with vendors in ensuring purchase orders and completed assign tickets.

Supported over 2,000 team members such as Board Members and CFO; in addition over 10 plus software.

Clovis Unified School District Clovis, CA May 2017 – July 2017 IT Intern

Handled technical troubleshooting by correcting system crashes and data recoveries.

Provided desktop support and responsible for stocking inventory and deploy devices. Fresno State, Henry Madden Library IT Fresno, CA October 2013 – May 2017 IT Liaison Assistant

Configured and maintained tablets and 300 plus computers for student, staff, and community.

Successfully created images with imaging software tools such as Clonezilla, Ghost, and DeployStudio.

Revamped the outdated inventory system with Excel. Computer Mania Fresno, CA May 2016 – August 2016

IT Intern

- Repaired and upgraded old installed systems; configured new systems.

- In charge of adding new hardware updates on Microsoft and Apple products. ACTIVITIES / COMMUNITY SERVICE

Fresno Interdenominational Refugee Ministries

- Helped a nonprofit market and volunteered build a kids playground. January 2016 – May /2016

EDUCATION

California State University, Fresno Fresno, CA Date of Graduation: Bachelor of Science Degree in Business Administration Information Systems Option GPA 3.2

May 2017

Contact this candidate