costomer service rep
Resume:
Laura Schricker
Sparks, Nevada
************@*****.***
Summary
Currently, looking to be employed and to make a difference with your company and assist with creating a 100% complete satisfaction for your customer, patients or clients.
Have worked in front offices of several doctor's offices in the past doing patient intake, scheduling appointments, and surgery scheduling, taking copays, researching insurance and obtaining authorizations. During my work experience, I have also worked in both Kaiser Medical Call Center as a Customer Lead position in California and Renown Hometown Health Call Center as a Customer Service Representative.
Employment History
Hometown Health-Customer Service Rep
Reno, Nevada
March 2013 – June 2018 Assisted members and providers with eligibility, benefits copays, and claim status and to provide resolution. Completing and submitting concerns if appeals were requested on their behalf.
Kaiser Permanente Call Center-Customer Service Lead
Stockton, CA / Roseville, CA
December 1990 – May 2007 worked in a Call Center environment assisting and resolving member's concerns and issues. Provided eligibility and benefits inquiries and if necessary to forward concerns to appropriate departments for resolutions. Worked closely with management and became lead assist for other call center representatives with issues so they could provide assistance to their member
Dr. Vance Knowles- Sacramento, CA
December 1987- December 1990 Front Office Medical Assistant- Scheduled appointments, answered phones and assess the caller's needs. Checked patients in and out, received copays, verified eligibility with insurances and authorizations. Was in charge of scheduling doctor's surgeries, receiving test result for physician's review and then filed reports in patient charts.
Dr. Shirley Neal-Parker - Sacramento, CA
January 1984 to June 1987 Front Office Medical Assistant -Scheduled appointments, answered phones and assess the caller's needs. Checked patients in and out, received copays, verified eligibility with insurances and authorizations. Was in charge of scheduling doctor's surgeries, receiving test result for physician's review and then filed reports in patient charts.
References
Jacque Lloyd
Grand Rounds
Reno, NV
Katherine Silverhardt /Business
Key Medical, Inc.
5401 Longley Lane Reno, NV 89511
Celina Hernandez/Business
Prominence Health Plan
Reno, NV
Noel Argall/Business
Skin Cancer & Dermatology Institute
Reno, NV
Alberto Cubilla/Business
Reno, NV
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