Instructional Systems Design

James Cavanaugh – Resume

Senior Instructional Systems Designer

** ***** ******* *****, **** 204

Vero Beach, FL 32962

Cell: 772-***-****

Email: ******************@*****.***

• BA, Sociology, American International College (AIC)

• M. Ed., Education, AIC

CAREER SUMMARY

Senior Instructional Designer

AT&T: 2015 – 2018 (position to close soon)

Senior Instructional Designer

US Navy: 2013 – 2014

Senior Instructional Designer

T-Mobile: 2011 – 2012

Senior Instructional Designer

US Air Force: 2009 – 2010

Senior Instructional Designer Consultant

Boeing Company: 2006 – 2008

Senior Instructional Designer

John Deere: 2003 – 2005

Senior Instructional Designer

Ohio Savings Bank: 2000 – 2002

Senior Instructional Designer

State Farm Corporate Headquarters: 1997 – 1999

SOFTWARE INVENTORY

Authoring Tools

• PowerPoint

• RoboHelp HTML (WebHelp)

• Captivates

• ToolBook

• Camtasia Studio

• Lectora

• Articulate

• Articulate Storyline

• TechSmith Camtasia Studio 8

Document Applications

• Microsoft Office

• Visio

• Adobe Acrobat Professional

• DocTools

• Information Mapping – FS Pro

Graphical Designs

• Photoshop

• SnagIt

• Fireworks

• PaintShop Pro

• Illustrator

Learning Management Systems (LMS)

• SumTotal

• QuestionMark Perception

• Testcraft

Other

• WebEx

• Adobe Connect

• Adobe Presenter

• Adobe Soundbooth

• Adobe Premiere Pro

• Avid Media Composer

CAREER HISTORY

Senior Instructional Designer

AT&T: 2015 – 2018 (contract to close soon)

• Produce systematic instructional systems designs by establishing productivity goals, analyzing contextual tasks, specifying fully defined training objectives, developing training content, planning training delivery, and conducted student diagnosis BEFORE the training commenced.

• Administer Test Craft learning management system. Senior Instructional Designer

US Navy: 2013 – 2014

• Survey 15,000 sailors and civilian personnel as source data for LMS specifications (11% response).

• Conduct research of 125 LMS products.

• Provide comparisons between LMS vendors and Navy specifications.

• Write white paper and made product recommendations to a review committee. Senior Instructional Designer

T-Mobile: 2011 – 2012

• Conduct needs analysis and performed research to gather information, validate need for training, and identify learning objectives.

• Determine the proper blend of instructor-led training (ILT) and Web-based training (WBT) to be used in a given solution.

• Work with subject matter experts to obtain and validate course ware content.

• Develop and maintain leader guides, workbooks, handouts, and assessments.

• Evaluate the effectiveness of training and training needs by developing and implementing post-instruction evaluation tools and criteria.

• Recommend and implement improvements to training to maximize benefits.

• Coordinate implementation of newly developed curriculum with internal customers, training delivery staff, and site management.

• Develop and conduct train-the-trainer sessions to train leaders on how to deliver the curriculum.

Senior Instructional Designer

US Air Force: 2009 – 2010

• The US Department of Defense migrated from various accounting systems brands to a customized Oracle database for each of the military branches (Army, Air Force, Navy, and Marines).

• A group of 1,500 Air Force personnel were used as a prototype for the application.

• My job tasks involved: developing WBT and ILT from information provided by programmers’ notes.

• Also wrote Level 1 & 2 evaluations.

Senior Instructional Designer Consultant

Boeing Company: 2006 – 2008

• Boeing building the new 787 commercial airliner from composite materials.

• Technical writers develop the processes and procedures for workers to build the plane.

• The documentation translated into training by Boeing’s training department.

• Review effective learning principles with training department leads.

• Leads select learning principles (specifications) to build the instructional designs.

• Train 7 department instructional designers to create training designs based on the selected specifications.

• Monitor instructional designers’ deliverables and made recommendations to verify products met specifications.

• Work with IT department to assure that training could be effectively delivered to trainees through the company network.

• Assist in the development of content for classroom training. Senior Instructional Designer

John Deere: 2003 – 2005

Research and make recommendations for authoring tools.

• Produce Help System for R&D department working with Electronic Control Units

(“black boxes”) for tractor engines.

• Used Flash slide presentations as storyboard to obtain client approval.

• Create WBT using script compiled from above Help System.

• Build demonstration and simulation “movies” as part of training program.

• Develop materials for client to maintain deliverables.

• Provide Flash rapid-development training near end of project using forms, learning interactions, UI Components and quiz templates.

• Work with IT department to assure that training could be effectively delivered to trainees through the company network.

Senior Instructional Designer

Ohio Savings Bank: 2000 – 2002

• Develop training using RoboHelp.

• Conduct front-end analysis involving all company employees.

• Write executive summary relating to probable training outcomes.

• Produce CD-based training relating to newly migrated real-time banking application.

• Develop computer-based training consisting of systematic step-by-step instructions.

• Customize bank application Help System for end-users.

• Make laminated text and pictorial “crib-sheets” for on-the-job use.

• Deliver training materials for employees requiring one-on-one remedial training.

• Perform pre-, mid- and post-test evaluations.

• Write and presented training overall outcomes.

• Work with IT department to assure that training could be effectively delivered to trainees through the company network.

Senior Instructional Designer

State Farm Corporate Headquarters: 1997 – 1999

• Work with projects having mandate to redesign all company-wide processes and procedures that had not changed in the last 40 years.

• Prepare training recommendations to be used to retrain over 78,000 personnel.

• Work with IT departments to assure that training could be effectively delivered to trainees throughout the company network.

Instructional Designer

Physicians Data Corporation: 1995 – 1996

• Create Lotus Notes training application especially designed to help end-users work with Lotus Notes databases, email and calendar.

• Prepare training in Lotus Notes to assist users to work with customized Lotus Notes tools.

• Prepare PowerPoint presentations as a means of providing new employees orientation.

• Develop CBT for training Help Desk Technicians.

• Re-wrote on-line Help for 3 company software products. Instructional Designer

Derivion/Metavante/Marshall & Lisley Corporation: 1993 – 1994

• Develop training for end-users on “How to Use Lotus Notes.”

• Create and organized 60-page self-training manual.

• Compose training for help desk technicians.

• Developed design documents and style guides to aid in creation of course materials.

• Write instructor and trainees guide.

• Personalized and configured an LMS application using SCORM standards.

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