Microsoft Office Customer Service

Oluwatobi Ogunraiyewa

**** ********** ** ***** ********, MD

Contact: Cell 240-***-**** Local

*************@*****.***

Summary: Recent Graduate with Bachelor's Degree in Computer Science. Experience using multiple languages (C++, Java, JavaScript, etc.) and operating systems(Linux, Unix, Windows, Ubuntu). I have created and completed multiple applications from scratch as well as worked on legacy projects as a contributing member of a team.

EDUCATION:

Bachelor of Science:

Computer Science, May 2017 University of Maryland eastern shore, Princess Anne, Maryland

PROFESSIONAL EXPERIENCE:

University of Maryland Eastern Shore, Princess Anne, Maryland (08/14/16 to 5/20/17)

Help Desk (Work-study Student)

My principal duties and responsibilities included assisting in the day-to-day operations. Actively troubleshooting instructor and student issues while Creating and managing work orders using Microsoft office products. Engaging in constant Verbal and written interactions with residence I.E: Walk-ins, emails, and phone. All while analyzing problems for common trends in order to find an efficient solution.

PROJECT EXPERIENCE:

Web-based software for registering to a fake university. The web page used HTML, JavaScript and CSS mainly to create the dynamic pages. Students could make an account to select “x” amount of courses. We created user test cases to the login system for both students and teachers. As the more temporary accounts were made and the more classes were filled course space had reduced as it was being occupied.

Pseudo Grading Web App (Course HTML/JavaScript Project) ~Agile

-Web-based software for calculating grades input by teachers and viewable by students. This application utilized java for instant calculations and updated. Having the ability to host multiple accounts (3) for students and staff. Information was saved to a dummy server so that every time the site applet was loaded info was stored.

Grades were entered by teachers and then they had the option to make grades viewable or not. If grades were “viewable” then student account could then access the grades input by teachers.

Mobile Education Game (Android Java application) ~Agile

- Mobile java application for an android platform where tiles scroll from right to left and players are prompted to tap tiles in the correct sequence, In order to earn points to advance to the next stage. Click listeners and images played a large role in developing this application. Android studio was a large portion of the development process.

Additional Skills:

Ability to Multi-task

Eclipse: Java

Willingness to learn

Visual Studio: C++

Efficient worked

HTML

Problem-solving skills

JavaScript

Great teammate / Collaborate

MS Office Suite

Willingness to work independently

.Net

Analytical skill

Object-Oriented Programming

Customer Service skill

Linux Ubuntu OS

SQL

Familiar with Agile Software Development Lifecycle

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