Customer Service Medical

ANNA JOHNSON

** **** **** *****, ********** UT **025 801-***-**** ********@*****.***

SKILLS & ABILITIES

I do well with costumers and strive to help them to the best of my ability.

I strive to be flexible with my schedule and am willing to come in on short notice.

I can manage a cash register efficiently and move customers through at a quick pace.

When at work, I am able to keep a happy disposition and can greet customers with honest cheerfulness.

I can handle fast paced situations once I understand the system that needs to be run.

I know how to properly answer phone calls and help the customers with what they need.

I can comfortable walk up to a customer and start a conversation to find the items they need.

EXPERIENCE

May 2014- Current

Cashier, Colonial Ace Hardware

Cashier, Colonial Ace Hardware

Professionally processed customer’s transactions for products sold in an efficient manner so customers would not have long wait times.

Replenished, restocked, and maintained various product displays to improve customer experience .

Clean the front of the store every night so that it would be clean and ready the next day for customers coming in.

Answered the phone within 2 rings. Worked through the customer’s questions politely and honestly so they receive the most accurate information.

Provided customer service by asking customers what they needed and directing them to the proper location.

When possible, I would take the customer directly to the item and make sure they didn’t need anything else before directing them to the cash register

June 2015 - Current

Medical Receptionist, FirstMed Urgent Care-Bountiful

Handled cash and card transactions for co-pay and self-pay payments. Make sure all deposits balance at the end of shift.

Greeting patients and families as they walked in.

Provided required forms to gather information on patients being treated.

Once all information was gathered, it was input into FirstMed’s Electronic Health Record. It is extremely important that all information is gathered and entered correctly to facilitate quick reimbursement from insurances.

Maintained and update client’s information into company’s system.

Remained in compliance with the OSHA and HIPPA regulations.

Answered phone, take messages, perform general office duties.

Call patients to remind them of appointments, answered general questions about the Urgent Care clinic.

Faxed/email papers to companies as required while keeping in compliance within HIPPA regulations.

My aim is to make sure that all patrons of FirstMed feel welcomed the minute they walk in the door.

EDUCATION

2012-2015

High School Graduate, Bountiful Utah, Viewmont High School

COMMUNICATION

I served a 18 month mission for the Church of Jesus Christ of Latter-Day Saints. Six of those eighteen months were spent at a visitor center. My responsibilities at this location was to approach people that came in and answer any questions they may have. I learned to have confidence in my abilities and knowledge. In addition to my time spent at the visitor center I was able to communicate with a lot of different people. Striving to help them learn and grow. During that time I learned how to communicate with co-workers as well as those that we were meeting. I learned to respect my supervisors. How to listen to them and utilize their feedback of my performance. I know how to take constructive criticism and how to give it without hurting someone’s feelings.

I also to a CE Communications class in High School and learned how much body language tells others. I strive to be honest in both aspects and show that I am interested in what that person is saying.

LEADERSHIP

As I served my mission for the Church of Jesus Christ of Latter-Day Saints I was able to fulfill many roles. During that time, I worked with many other members of the church. Learning to guide and directed them in a positive way. I also strived to help them realize things they should let go of or not worry about.

There were times I worked with other missionaries and helped them grow and improve.

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