Customer Service Sales

Steven Reid

**** ************ ****, **********, ** 40205

Phone: 618-***-****

Email: ******.******@*****.***

PROFESSIONAL PROFILE

Diverse skill set with experience in customer service, sales, and management. Recognized skill in organization, client management, team education/training, and relationship building. Strong written and oral competencies, highly adaptable and dependable.

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

CUSTOMER SERVICE

Proficient in identifying client needs and developing, proposing, and implementing best solutions to meet those needs.

Able to identify real and potential client-related issues and execute effective strategies to bring about resolutions and maintain high client satisfaction.

SALES

Skilled in utilizing various sales and marketing strategies to maximize individual and company-wide profitability.

Able to successfully develop programs and processes to drive individual and company growth.

COMMUNICATION

Able to effectively communicate goals, expectations, and outcomes to clients and co-workers to achieve optimal success, client satisfaction, and client retention.

Proven ability to interview clients to determine products and services best suited for them, then effectively communicate this suitability to the client to maximize closing rate.

CLIENT MANAGEMENT AND RETENTION

Proven success in prospecting and screening potential clients, establishing and building value in products and services, and building meaningful relationships with clients creating a high client retention rate and a consistent stream of recurring business.

Experienced in networking with industry-related businesses and contacts in order to generate new leads.

EMPLOYMENT HISTORY

MAY 2016 – PRESENT Warehouse Supervisor ABC Supply Co., Inc., Louisville, KY

FEB. 2016 – JUNE 2017 Night Auditor Residence Inn, Louisville, KY

FEB. 2015 – DEC. 2015 Sales Associate Cellular Advantage, Louisville, KY

OCT. 2013 – JULY 2014 Recreation Director Christian Activity Center, East. St. Louis, MO

MAR. 2011 – OCT. 2013 Personal Trainer Life Time Fitness, Chesterfield, MO

AUG 2008 – JAN. 2011 Physical Therapy Tech Gateway Rehab Co., LLC., East Alton, IL

EDUCATION

MAY 2010 MS Kinesiology Southern Illinois University, Edwardsville, IL

MAY 2008 BS Exercise Science Southern Illinois University, Edwardsville, IL

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