Customer Service Manager

Demetria T. Taylor

d *******.**********@*****.*** 240-***-**** Hyattsville, MD

EDUCATION

● Lincoln Culinary Institute- Columbia, MD (2015- 2017) Associate Degree

● Montgomery College- Takoma Park, MD (2012- 2015)

● High Point High School- Beltsville, MD (2007-2011) Diploma SUMMARY OF QUALIFICATIONS

● Amazing, extensive knowledge in customer service

● Great multitasking, organizational, and leadership/ team skills

● ServSafe Manager Certified

WORK EXPERIENCES

(C afeteria Attendant) The Hotel at The University of Maryland College Park, MD (2017- Present)

● Apply and maintain safe, sanitary food-handling practices

● Prep Cook

● Regulate ovens, grills, roasters, and broilers.

● Communication: Communicate with management, other cooks, and staff.

● Portion, arrange, garnish, and serve food/ meals.

● Communicate with other cooks/ staff to ensure a consistent flow when serving and preparing foods.

● Maintain a clean environment

● Lift boxes and organize stocks/ products.

(Concierge) Intersolutions, LLC DMV (2015-2017)

● Enhance the resident experience by creating and maintaining a warm, inviting, and professional environment

● Maintaining accurate key control logs and managing the online system for resident/guest

● Access to elevators and amenities

● Actively seeks ways to resolve issues or concerns with residents and business needs in mind

● Communicate with residents and management

● Achievements received: daily compliments, remarkable customer services and experiences

(Front Desk Assistant) Montgomery College Takoma Park MD (2012- 2015)

● Customer Service

● Answer phone calls and respond to emails in a timely manner

● Schedule Appointments/ Run errands/ communicate with staffs

● File and organize information: database and paperwork References Are Available Upon Request

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