Manager Account

CHEYENNE B. LOGAN

** ***** ****** ***. * Chelsea, MA 02150 l Cell: 857-***-**** l ***************@*****.***

Summary

Dedicated Account Manager looking to obtain a position in a facility that will allow me to demonstrate my skills and training acquired, that also supports continued growth and learning potential.

Highlights

• 10 years Experience in customer service/ concierge • 10 years Security experience

• Licensed SPO (Special Officer) • 5 years supervisor/management experience

• 10 years experience working with the mentally challenged • CPR/ first aid certified

•Trained in Management of aggressive behavior (MOAB) • Excellent Communication/ writing skills

Experience

Account Manager/ Securitas Edward M Kennedy Institute - Boston, MA June 2017 - Present

Oversee the Security operation at the Edward M Kennedy Institute for the United States Senate. Conduct

weekly payroll and scheduling, check all monthly invoices for errors and manage the sites various security contracts. Staff all of the Institutes security details and events, detail VIP clients while maintaining a costumer friendly approach. Schedule staff for necessary (security related) trainings that improve their safety and awareness of on the job security concerns. Conduct on site interviews for employment and terminate staff when necessary.

Outreach Case worker Vinfen - West Roxbury, MA June 2016 - June 2017

Create and implement programs for families that deal with Autism. Design activities that are centered on

each client’s abilities, to motivate independence. Research and provide resources that are beneficial to

accommodate each family. Manage a monthly budget of expenses for the clients many needs.

Account Manager/ Securitas Bunker Hill Community College, Boston, MA 02/16- June 2017

The head of a 550 hour contract security operation at a Community College. Responsible for conducting weekly payroll, management of the accounts overtime rate and maintaining a student and staff friendly environment. Duties also included scheduling staff, hiring, terminating employment and the ability to assemble a team with a strong work ethic.

Securitas/ Brigham & Women’s Hospital, Boston, MA 05/2010 – 02/2016

Sergeant- Documenting the sites situations through report writing. Respond to high crisis situations. Make citizen’s arrest on Brigham and Women’s property and respond to alarm locations. Schedule staff and assign staff to post; also delegating certain individuals to perform specific tasks.

Security Specialist- Responsible for providing a safe and secure environment within my sites location, doing so by conducting foot patrols and access control. Respond to high crisis situations as well as patient restraints.

Dispatcher- Responsible for receiving all information for the Brigham and Women’s

Hospital, maintaining inventory of all security equipment on a daily basis, assigning calls to the appropriate officers and ensuring proper alarm response. Duties also include the daily monitoring of CCTV footage of the hospital’s activities.

Allied Barton Security, Boston, MA 08/2007 – 02/2010

Security Guard- responsible for the interaction and safekeeping of the convention center consumers; while providing requested information for scheduled events and lodging; required to maintain a consistent inspection of specified areas during routine building security checks.

Providence Center, Baltimore, MD 07/2005- 04/2006

Medical Day Instructor- Duties included caring for the mentally challenged; which included scheduled physical therapy and learning activities, behavioral training, and basic CPR training.

EDUCATION

Roxbury Community College, Boston, MA 09/2009-2010 (Pending)

Woodstock Job Corps, Baltimore County, MD 10/2004- 2005 (Graduated)

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