Customer Service Manager
Resume:
Barbara Thomas
Expertise in Merchandising and Customer Service
Jacksonville, NC 28540
*******@*****.***
I have many years experience in retail, planograms, management, merchandising and customer service.
Authorized to work in the US for any employer
Work Experience
Accounting and Customer Service Specialist
Onslow Water and Sewer Authority - Jacksonville, NC October 2008 to January 2011
Collection and depositing revenue for all water and sewer accounts. Notified delinquent accounts by certified letter. Accounts that remained unpaid were sent to NC Debt Set-Off for legal collection. Increased collection revenue by 25% during my tenure. Customer Service Representative
City of Jacksonville - Jacksonville, NC
October 2004 to October 2008
Responsible for all Customer related functions, including initiating and terminating utility accounts. Issuing and reconciling payments for utility services, building permits and privilege licenses. Payments received and deposited for all account receivable including inspections, abatements, fire inspections and collection of delinquent accounts.
Assistant Manager
Geoffrey's Toys R Us - Jacksonville, NC
September 2002 to October 2004
Responsibile for merchandising, planograms, displays, signage, and shelf tags. Accounts receivable and accounts payable. Payroll and inventory control. Customer service, supervise, hire, train and motivate associates. In charge of total store in absence of Store Mgr. Unit Supervisor
News America Marketing - Jacksonville, NC
March 1993 to August 2002
Responsible for completion and servicing all News America Marketing programs according to product standards and program requirements in all Retail and Grocery chains. To consistently develop and maintain cooperative relationships with Store managers. Select, hire, train and supervise new associates. To focus all attention on detail and quality. Maintain inventory control and budgets established for the market.
Customer Service Manager
Food Lion - Jacksonville, NC
March 1982 to March 1993
Responsible for all front end operations. Maintaing cash control, inventory, accounts receivable, accounts payable, effective scheduling, wage costs, training, hiring and supervising. Directly responsible for total store in absence of Sore Mgr. Education
Certificates received upon completion for each course in Effective Delegation, Excellence in Customer Service, The Challenges of Working Women, Diversity Training, Time Management, Sexual Harassment in the Workplace. Cornell University - Salisbury, NC
March 1982 to March 1993
High School Diploma in Academics
Jacsonville High School - Jacksonville, NC
1970 to 1973
Skills
Seminars in Public Speaking, Customer Service, Effective Management and Deligation., Microsoft Office, Word, Work, Outlook, Windows, Excel and HTE Certifications/Licenses
Certified Manager Trainer
March 1982 to Present
Contact this candidate