Engineer Maintenance

DONALD R. HIGGS

**** ***** *** ******

Temple, TX 76504

***********@*******.***

Tel 254-***-****

SUMMARY:

More than 15 years in supervisory experience in the telecommunications and cellular field. Solid understanding of file transfer protocols (FTP, TCP/IP) and associated technologies such as SFTP, DNS, SCP, DNS, LDAP, LLDS & SFTP, SSH, HTTP/S routing protocols and protocols stacks. Strong knowledge of NOC, to include HLR’s and VLR’s environments. Capable of monitoring, controlling and troubling shooting connectivity, hardware and application failures on a large and mid scale LAN/WAN network environment. Familiar with DMS 100, 5ESS and UNIX. Knowledgeable of BGP, OSPF and SIP. Knowledgeable of training methods and procedures. Knowledgeable troubleshooting of transmission facilities (OC48, T3, T1, and DSO); troubleshooting, upgrading, and administering multiple vendor systems.

Good written and oral skills. K Over 1000 BTS builds and integrations. Knowledgeable of various protocols and Vlan configuration and troubleshooting. Knowledgeable of LTE and how to maintain its networks.

EDUCATION:

01/2010 – 12/2011 Texas State Technical College Waco Dual Major Computer Network Specialist/ Network Security Specialist (some of the courses completed Cisco I Cisco II, Cisco III, A+, UNIX and TCP/IP and Network +

EXPERIENCE:

05/201818-07/2018 Collabera Austin, TX L-1 Technical Support Technician Capgemini State of Georgia Contractor

Perform 1st and 2nd Level Desk Support for the State of Georgia

Troubleshoot all Microsoft Suite Products

10/2017- 01/2018 Manpower Austin TX

Samsung Clean room operator

Clean Tubes and liners and other maintenance tools so techs can perform their scheduled maintenance

08/2017-10/2017 Contractor LVIS (Verizon)

Install and troubleshoot Verizon Satellite internet.

02/17-07/17 CTVH Temple VA Hospital Temple, TX Housekeeper

11/2015-04/2016 Unison Systems Greenwood Village, CO Contractor West

Monitor 911 systems via HP Openview for various vendors eg,(AT&T, Verizon, Sprint,

Frontier, Fairpoint etc,) throughout the country

Troubleshoot MPLS routers and PSAPS via Putty using various cisco commands,

Proficient in using Remedy for trouble tickets.

Notify customers within 10 min SLA

06/2014 – 03/2015 Alta Norcross, GA 5ESS NOC Technician Contractor Fairpoint (7PM-7AM)

Maintained 5 ESS Switches in ME, VT, NH

Maintained 5ESS RSM, MMRSM, TRM, ORM, and EXM-2000

Trained and worked in Remedy Ticketing and Metastases 6

Monitored Networks using Netcool Network Survillance

Supervised Tier I Technicians on maintenance on the 5ESS Switch

Performed ODD backups

Build new circuits for backhaul

Perform VOD troubleshooting Tier 1 and 2

10/2013 – 01/0214 Insight Global Austin, TX NOC TECHNICIAN Contractor Time Warner Cable (2nd shift)

Executes routine and documented functions in a technical area.

Performs 24/7 shift-coverage network surveillance or basic triage based on fundamental technical concepts

Escalate complex or undocumented issues to higher level technical resources (Sr. Technicians and Engineers).

Troubleshoot Juniper and Cisco 2900, 3925, 7500 Routers, Switches and Hubs at level I and level lI

Monitor and Troubleshoot Networks using SAM

Monitor and Troubleshoot many carrier networks (AT&T, Verizon, Sprint etc)

Monitor and Troubleshoot many commercial customers via CLI as well GUI

Proficient in using Remedy Ticketing System for dispatching and maintenance

Monitor, Integrate and Troubleshoot ADVA 1500’s and 3000’s

Perform VOD troubleshooting Tier 1

Troubleshoots transmission facilities (OC48, T3, T1, and DSO

Proficient in using Granite Database

Proficient in using Netcool to monitor networks throughout the US

Monitor and Integrate and troubleshoot ADTRAN 3000 (commercial)

Investigate DSLAM issues and normally escalate to Transport

Wan link management (commercial)

Build new circuits for bachaul

Proficient in using Solarwinds

09/2012 -10/2013 Glow Networks Richardson, TX predominately (2nd and 3rd shift)

Monitor NOC for Alcatel-Lucent for AT&T and Verizon for the whole US

Perform move adds and changes to ATT LTE Network

Troubleshoot and Cisco 2900, 3925, 7500 Routers, Switches and Hubs at level I and level lI

Monitor and Troubleshoot Networks using SAM

Monitor and Troubleshoot Networks using SAM

Troubleshoot Juniper and Cisco 2900, 3925, 7500 Routers, Switches and Hubs at level I and level lI

Monitor and Troubleshoot Networks using SAM

Perform bts and channel integrations.

Proficient in GUI and Citrix environments

Strong understanding of system critical KPI's

Background Trust Clearance

12/2011 - 3/2012 MDT Staffing Laborer Killeen, TX

Perform various general labor jobs eg. Putting up shelves in new stores

4/2011 – 9/2011 Sanderson Farms Laborer Waco, TX

2/2009 – 10/2009 Lexiconn Carpenter Fort Hood TX

8/2005 – 10/2007 ABX Air Sorter and Forklift operator

4/1999 – 2/2005 NORTEL (Contracting):

01/04-09/04 Northstar GSM BTS SME (NORTEL) (Western Wireless)

Perform maintenance and integration for over 75 BTS’s on a GSM network in W.TX, OK & NM

Trained 5 technicians on maintenance on the BTS's in the network

Drive test numerous cell sites using Tems

10/2003-01/04 WFI Installer and Tester and Trainer

Responsible for installation and commissioning and troubleshooting for more than 100 BTS systems1RXtt CDMA & Nortel GSM 8000 and 12000.

Drive test all the cell sites using Tems

05/2002-08/2002 AJILON (NORTEL) TESTER AND INSTALLER

Responsible for installation and commissioning and troubleshooting for more than 50 BTS systems1RXtt CDMA sites in IL., WI and MS.

03/2002-04/2002 TEKSYSTEMS (NORTEL) TESTER AND INSTALLER

Responsible for installation and troubleshooting 40 BTS systems Nortel TDMA ASSY (Macro, Urban and Cowl)

06/2001-11/2001 MBI INTELLIGENT SOLUTIONS (NORTEL) BTS MANAGER

Trained and supervised the installation, integration and optimization for 430 BTS sites in 7 cities throughout Shan Dong providence.

Troubleshoot Juniper and Cisco Routers, Switches and Hubs at level I and level lI

Monitor and Troubleshoot Networks using SAM

Conducted training and development in 1.5RxTT 2.5G for over 35 supervisors and their teams.

Managed seven antenna installation teams.

Responsible for troubleshooting procedures for all supervisors and their teams and final site selection.

Ensured FQA standards were met or exceeded throughout the providence.

Build backhaul circuits for 25% of the providence

10/2000- 4/2001 ADEX (NORTEL) Network Integrations Engineer

Perform maintenance. & troubleshooting on the Nortel TDMAUrban & Macro.

Troubleshoot T-1, CSU, DSU & the Mini Dachs.

Implement first WIFI for AT&T

Performed maintenance during Network Optimization.

Performed commissioning on numerous base stations assy.

Proficient in using Area Models Okumura, Hata, Cost 231.

Understand Link Budget, Pilot, PN Planning and Traffic Engineering and CDMA Capacity.

Drive test numerous cell sites using Tems

04/00 -09/00 ADEX (NORTEL) Implementation and Integration Engineer

Installed, commissioned, and integrated Metro Cell Sites.

Performed Site Audits & Site Acceptances.

Trained Numerous Techs on Commissioning & Installation of Metro Cell Sites.

Performed Maintenance & Drive Testing on Numerous Sites.

Assisted in the Installation of the Switch & the CBSC.

10/99- 03/2000 CANUSA (ERICSSON) Implementation and Integration Engineer

Installed RBS-882 and RBS-88 and performed channel adds for RBS-882&884.

Integrated RBS-884.

Familiar with writing DT's.

04/99 - 08/99 TTK (NORTEL) Installer and Technician

Supervised and performed installation of the 8800 Urban and the CDMA METRO CELL.

Performed ATP"S and commission the METRO CELL and the Urban 8800.

Performed maintenance and troubleshooting on various BTS's to inc. Motorola SC9600.

Performed drive testing; as well as SR. Tech. for virtually every cutover.

1996 -1997 AEROTEK (PRIMECO) Senior Cell Site Tech and RF Engineer

Responsible for the installation & optimizations of over 60 Motorola 4850 cell sites.

Performed and supervised optimizations using HP-8921 HP-8920.

Performed antenna sweeps and RF optimizations, T-1 Trouble shooting using DS-1. Tester and T1 Acceptance.

Troubleshot on various assemblages of cell sites and drive testing w/Grayson.

Familiar with UNIX (SOLARIS), also C & Bourne shell.

1993-1995 NATIONS INC Installer and Trainer

Installed various configurations of SINCGARS RADIOS, performed Q & A for numerous installations.

Performed multimillion turnover of MSE Cellular Equipment and supervised FM trouble shooting.

1991-1993 GTE GOVERNMENT SYSTEMS Technical Writer and Instructor

Taught cellular communications to the military.

Troubleshot on the RAU and various switches, including 5ESS.

Taught base station installation and frequency management and RF troubleshooting.

1981-1991 U.S. ARMY Instructor, Section Sgt./Plt. Sgt, Instructor at Fort Gordon GA

Certifications

5ESS Switch Course (Fairpoint)

Nortel CDMA RF Engineering Course

Alcatel-Lucent LTE Course

Ericsson Certifications: Auto Call Test Application, for UMTS/LTE, EAMS Training, EF&I COP Refresher, Quality Assurance Tool Overview WBL, Smart Laptop Introduction, Smart Laptop Overview - Integration,SRS User Training, Telecom Installation Fundamentals Documentation, Telecom Installation Fundamentals Quality

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