Social Media Customer Service

Caleb Govati

**** ******* ****, ******, ** ***** • 251-***-**** • *******@*****.***

EDUCATION (University of Mobile)

MBA (3.17 GPA) May 2018

B.S. Computer Information Systems May 2018

Computer Information System area ward

SKILLS

Computer System Skills: MS Office, SQL, HTML, CSS. Windows Hardware and Software Installation, Hardware and Software Troubleshooting, and Database Management.

Business Management Skills: Customer Service, Sales, Employee Management, Negotiation Skills, Scheduling, and Financial Management.

Other Skills: Knowledge of JavaScript, Visual Basic, and C-Sharp. Knowledge of Project Management. EXPERIENCE

University of Mobile I.T. intern 2017 – present

Computer technician

Provided campus-wide IT support by maintaining hardware, upgrading software and troubleshooting systems issues for campus faculty and staff.

Assisted with campus IT optimization project by updating hardware and software in all campus facilities.

Executed inventory audit of campus hardware, software and other campus IT systems. Dickens Movers, Mobile, AL 2013 - present

Owner/ Manager

Small business providing commercial and residential packing, moving, and cleaning services

Number one recommended provider through UHAUL, earned number one position in customer reviews within two years.

Estimate project profitability, negotiate new contracts, hire, train and manage employees, provide customer support, problem solving and manage business social media accounts. Association for Retarded Citizens, Inc., Loxley, AL 2015 - 2018 Resident Assistant

Provide Assistance with special needs adults and children.

Help with personal care, household chores and administer medication ACTIVITIES / VOLUNTEER

Volunteer at Friends of Internationals (FOI), Mobile, AL 2013 – present

University of Mobile Men’s Varsity Soccer and Scholarship Recipient 2015 - 2018

University of Mobile, Project Serve Volunteer Fall 2015, 2016, 2017, and 2018

Soccer for Life, Coach 2013 – 2017

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