Customer Service Information

Arnieca Victor

**** ******* ***** ******** *****, Virginia 757-***-**** ********@*****.***

Education

BACHELOR’S 2019 ARGOSY UNIVERSITY

Major: Business Management

Minor: Marketing

Related coursework: work in groups, become familiar with consumer and dealer motivation, develop understanding of buyer and seller behavior (still studying)

Skills & Abilities

Flexible in diverse surroundings

Quickly masters and apply guidelines

Works well under pressure

Punctual

Self-Starter

Resourceful in problem solving

Meet deadlines on assignments,

Certifications in customer service and workplace

readiness

deemed employee of the month honor roll student,

computer savvy

Experience

GYM SUPERVISOR/PARK AIDE CITY OF VIRGINIA BEACH PARKS AND RECS JANUARY 2018- PRESENT

Supervise areas for recreational sports such as youth and adult basketball, flag football, volleyball and softball, make sure all teams abide by regulations and guidelines, report scores, any incidents, mishaps or violations to managers, make sure all games run smoothly and on time

FRONT DESK SUPERVISOR NEPTUNE PARK INN FEBRUARY 2017- PRESENT

Answer desk phone, register and process guests into their assigned rooms, accommodate all guests’ requests, communicate with booking websites and hotel staff on status of rooms, upsell rooms and promote hotel services, handle payments, maintain a clean and neat front desk area

REC ASSISTANT LITTLE CREEK NAVAL BASE SEPTEMBER – FEBRUARY 2016

Provides customer service, information and support of Community Recreation programs and activities, checking patron eligibility to ensure authorized use of recreation facilities, resources and equipment, providing information about activities and program offerings, opening and closing facilities, ordering and restocking supplies, and preparing snack bar menu items or pre-package retail items, Greets and ensures that each patron is signed in at the facility, assigns computer usage, and answers phone questions for information

SHIPPING CLERK/ CASHIER SPROUTS FARMERS MARKET JANUARY-JUNE 2016

Shipping and receiving, order filling, inventory management, worked with manufacturers to resolve problems (such as damages, shortages, and nonconformance) perform routine audits to maintain inventory. Ring up customers, know all codes for products, process returns and exchanges for customers, answering phones, Moved products to assigned shelves, receive customer orders and package for shipment, prepare shipping documents and mailing labels, verify orders are filled correctly, record inventory, track inventory, answer phones

DATA ENTRY CLERK UPA NOVEMBER 2014-JANUARY 2016

compile and sort information, establish entry priorities, process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution, enter customer and account data by numeric information on keyboard or optical scanner according to screen format, purge files to eliminate duplication of data, test customer and account system changes and upgrades by inputting new data, secure information by completing data base backups, maintain operations by following policies and procedures, reporting needed changes, maintain customer confidence and protect operations by keeping information confidential.

CALL REPRESENATIVE NCO MAY 2013-0CTOBER 2014

Answers inquiries from customers, clarify desired information; research, and provide information, sell additional services, explain new features, maintain call center database, enter others personal information, route calls, schedule appointments, document call information

CASHIER MARSHALLS JUNE 2012-SEPTEMBER 2014

arrange items on store racks and shelves, ensure accurate pricing, help shoppers locate merchandise, clean the store, and handle customer inquiries, monitoring fitting room areas

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