Manager Customer Service

Pearl Grass

**** *** ****** *****, ***. *

Los Angeles, California 90008

H. 323/293-8046 C. 323/896-2078 ***********@*****.***

SUMMARY

Analytical, attention to detail, results-oriented professional with a high level of managerial experience, who has successfully heled to streamline accounts receivable procedures to increase department efficacy thru effective business management.

HIGHLIGHTS

Excel – Pivot tables, and V-Lookup • Full Circle

Word • Aims

Web Browsing Programs • Departmental Manuals

Team Leader • Weekly Staff Meetings

Certificate in Sexual Harassment •Certificate in Security Awareness

Tariff Codes Training

EXPERIENCE

James Perse Enterprises, Inc, Downey, CA March 2004 – April 2018

A/R Credit Manager

Worked with third party companies to established appropriate customer credit lines for international and domestic accounts:

Rosenthal CIT

Capital Factor Coface Insurance Company

Dun & Bradstreet

Bi-weekly meetings with the CFO.

Inter Department Weekly Staff meeting.

Process Chargebacks for all major accounts

-Bloomingdales

-Neiman Marcus

- Saks Fifth Off

-Barneys

-TJ Maxx

Invoicing

Processes SLI (Shipper Letter of Instruction for Custom Purposes)

Process Certificate of Origin

Interacted primarily with the Customer Service and the Shipping department on a regular basis.

Control all activities for international accounts such as:

Submitting L/C paperwork to B of A and City National bank for Processing incoming payments

Inputting Wire transfer and checks

Charging Customer credit cards

Generating Credit Memo’s for freight, damage goods, and/or shortages

Maintaining the A/R aging

Creating Detailed excel reports referencing customer Credit Line, minus their A/R balance, minus their pending orders.

Making Collection calls and follow-up inquires

Generated Manual invoices for Royalties, Service Fees, and Fright

Worked with third party collection agency when accounts were delinquent

Worked with auditors yearly.

Worked directly with International and domestic sales reps.

Implemented detailed training manuals for each department:

-Credit Manager (1000 plus pages)

- AR & Factor Management Supervisor (500 plus pages)

-Invoicing Clerk (500 plus pages)

Processed Yearly Performance Evaluations

Staffing Interviews

World Industries, El Segundo, California February 1997 – March 2004

A/R Credit Manager

Control all activities in the accounts receivable function.

Manages all collection activities

-Send follow-up inquires

-Negotiating with past due account

-Keeping track of cash receipts

-Referring accounts to collection agencies

-Charging customer credit cards

Ensures accurate receivable records and verifies outstanding account balance

Creates financial reports relating to account receivable function and status of account.

Worked with COO.

Handled all credit checks thru Dun and Bradstreet.

EDUCATION:

New Career Development 1976

Los Angeles, California

Computer Class

LATTC – Los Angeles Trade Tech College 1978

400 West Washington Blvd.

Los Angeles, California 90015

Typing

Accounting

West L.A. College 1984

9000 Overland Avenue

Culver City, California

Principles of Accounting

Reference upon request

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