Manager Customer Service

HANAN MOSSAD BOTRES MOUSAD

PERSONAL INFORMATION :

Address : **** * ***** **

Visalia ca 93291

E-Mail : ***********@*****.***

Cellular : 559-***-****

I have the pleasure to submit hereinafter my C.V Hoping that it will meet your requirements, to recommend me for a new challenging job between the members of your estimated staff.

1987 – 1999: Primary, Preparatory and General Certificate of Secondary Education, Pharaana Language School.

WORK EXPERIENCE :

HSBC Bank Sultan Hussien Branch customer service head June 2015 May 2017

HSBC Bank Kafr Abdou Branch Uniteller Officer since Feb 2012 till May 2015

HSBC Bank SidiGaber Branch Uniteller since Sep 2009 till Jan 2012.

HSBC Bank Saraya Branch Office Manager since April 2007 till Aug 2009.

Lecico Egypt SAE, since Nov 2006 till May 2007 as a Chairman Managing Director Office Manager Assistant.

Lecico Egypt SAE, since Dec 2003 till Feb 2007 General Technical Manager as Executive Secretary

MCC (Mari Net Computer Center) since May 2003 till Dec 2003 as Executive Secretary

PROFESSIONAL COURSES:

Advanced Professional Secretary workshop from American Chamber of Commerce in July 2006.

Unitellers and Operations support Accreditation course from HSBC

Notes and chques Forgery

Business Letter Writing HSBC

Six Sigma Yellow Belt Training HSBC

Strategic Selling Workshop HSBC

Telephone Courtesy HSBC

OTHER SIGNIFICANT INFORMATION:

Computer Skills:

Windows & MS Office : MS Word, MS Excel, MS Power Point

Internet Skills : Perfect Internet research skills & E-mail knowledge.

Typing Skills : Very good Arabic & English typing speed.

Languages Capabilities:

English : Fluent

Arabic : Fluent

French : Good

Italian. : Fair

INTERESTS:

- Scouting, Reading, Listen to music & watching movies

PERSONALITY: Ambitious, Dynamic, Eager to learn, & able to work under pressure.

REFERENCES: References furnishes upon request.

Thank you very much for your close attention and for giving me some of your time to read my C.V. hoping to join your company.

Best regards

Hanan Mousad

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