Manager Home Health
Resume:
Karen Hollowell RN
Chelmsford, Ma. 01824
**************@*****.***
PROFESSIONAL SUMMARY
Highly skilled Nursing Professional with qualifications in clinical management/operations and expertise in providing high quality patient care and unparalleled patient service. Creative problem solver and leader, adept at managing people and projects while effectively delegating and providing support and promoting a cohesive team environment.
PROFESSIONAL EXPERIENCE
Lowell Community Health Center March 2012-2018
Located in the center of downtown Lowell, Lowell Community Health Center is a non-profit community –based organization dedicated to serving the culturally diverse population located within the city of Lowell and surrounding communities.
January 2016-March 2018
Nurse Manager Metta Department (Lowell Community Health Center)
• Oversee day to day clinical operations
• Budget planning and implementation
• Vaccine Management, reconciliation, and inventory. Primary DPH/VFC Vaccine Manager.
• Responsible for hiring, counseling and performance evaluation of department staff.
• Working closely with Lowell’s South East Asian, African, Arabic refugee population to help reduce health care disparities with in this unique population of patients.
• Direct patient care
• Responsible for educating entire nursing workforce on the proper storage and handling for VFC as well as private vaccine stock
• Appointed Chapter leader for Joint Commission Medication Management standards of care in preparation of Joint Commission visit 2018. Responsible for overseeing and correcting and risk gaps identified through tracers conducted throughout every department .
February 2014-January 2016
Interim Director of Primary Care Services ( Lowell Community Health Center)
• Works with Department Managers and Clinical Leads to ensure the safe and efficient delivery of patient care
• Oversees daily operations within all primary care departments including, Adult Medicine Department, Pediatric Medicine Department, Family Medicine Department, Access Department, and Metta Department
• Works with Managers to address and resolve patient complaints
• Participates in policy development and systems planning
• Perform quarterly audits to include patient tracer and chart review
• Moderates various committees and meetings including weekly Department Manager, Nursing Task Force and Lead Medical Assistant meeting
• Worked closely with Information System Department to develop, implement, and maintain an immunization reconciliation process
• Worked closely with Information System Department to develop a process and policy around MIIS implementation
• Work with department Managers to develop and oversee budget process
• Overseeing day to day clinical operations on an interim basis.
• Working with the Senior Management team to interview and identify qualified candidate for Senior Director of Primary Care Services/Chief of Clinical Services.
March 2012- February 2014
Family Medicine Nurse Manager (Lowell Community Health Center)
• Directly oversee day-to-day operations working collaboratively with medical staff and other departments to ensure that the goals of the Health Center are accomplished.
• Provide direct patient care on limited schedule and as backup for nursing coverage.
• Work closely with Human Resources during the hiring, disciplining and performance evaluation of department staff.
• Work to promote excellent customer relations with both external customers (patients, hospitals, etc.) and internal customers (providers, administrative and business staff, etc.)
• Check providers’ schedules in advance to ensure adequate staffing, equipment and supplies. Ensure that providers’ schedules are managed well to provide both optimum booking and smooth, efficient patient flow.
• Conduct Monthly full staff meetings, and weekly lead meetings.
Greater Lawrence Family Health Center September 2010-December 2011
Family Medicine Community Based Family Health Care Center with Residency program
Clinical Nurse Supervisor
• Directly supervise department staff, day-to-day operations and work collaboratively with medical staff and other departments to ensure that the mission and goals of the Health Center
Focus Care 2008-August 2010
Director of Nursing Services
Angel Home Care 2006-2007
Owner operated, busy Home Health Care Agency providing private home care, as well as Elder Services contracts throughout Northeastern Massachusetts.
Office Manager.
Comforcare Senior Services 2004-2006
Franchised non-medical home health care agency providing private as well as Elder Services contracts throughout Northeastern Massachusetts, and Southern New Hampshire
Marketing Director/Clinical Supervisor
American Red Cross 2003-2004
The American Red Cross is an internationally renowned organization, for its various humanitarian relief efforts.
Instructor for the Certified Nursing Assistant, and Home Health Aid Program
• Three week structured classroom reviews and one week clinical rotation
St. Elizabeth’s Hospital 1988-2000
Large teaching hospital located in Boston Massachusetts
Staff Nurse
PROFESSIONAL CREDENTIALS
• License, State of Massachusetts 1987-present
• License, State of New Hampshire 2005-2009
• AHA Basic Life Support for the Health Care Professional Current
• AHA Basic Life Support for the Health Care Professional Instructor Current
• Organization of Nursing Leadership Academy 2016
• Certificate of Completion on Tru-Care Case Management software 2018
EDUCATION
• Diploma, Nursing
St. Elizabeth’s School of Nursing, Boston MA
• Associates Degree in Medical Assisting
Aquinas Junior College, Newton MA
• High School Diploma
Rosary Academy, Watertown MA
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