Customer Service Medical

Jaleah L. Miller

**** ****** ******, ************ **, 19141

*************@*****.***

***-*** - ****

Objective: I have experience in providing customers with the friendly, professional interpersonal skills needed to assure them they are receiving the greatest Customer Service experience with any company I stand for. I listen to the needs of the customer, I build professional relationships, I offer direct knowledge of the services and products in question. I am very energetic and self driven, I’m seeking a position that's matches my drive.

Skills:

Handles incoming/outbound MBR calls in a professional manner

Assists MBR'S concerns in a fast paced environment

Documents all calls in extreme detail easy to understand

Assists MBR's with setting up appointments, choosing a Doctor/Specialist, filling prescriptions and following up on requested Durable Medical Equipment approved under their Insurance plan

Assists MBR's with filing Appeals/Grievances with any experiences of dissatisfaction/discrimination or mistreatment under the Health Plans services

Assists MBR's with processing their monthly premium payments

/transactions over the phone via CC card.

Assists customers with payments via Check, large amounts of cash and Credit/debit cards

Assists MBR's with selecting a Health Plan that fits their medical necessities

Operates a Cash Register

Open/closes stores

Sorts, labels and packages products for shipment

Operates heavy machinery

Stands for long hours

Sanitizes 23 or more Hotel suites assigned by the Shift Supervisor

Assists customers with taking their food orders

Completes inventory/stocks on all products

Wears the appropriate attire for the position

Prepares, portions and labels food to be cooked

Employment:

Choates General Contracting - Contract Administrator 12/02/17- present Sykes Enterprises - CSR 03/16- 06/17

Sharp Pharmaceutical - Warehouse Associate 05/15- 09/15 Coworx Staffing Agency- CSR 08/14 - 05/15

Homewood Suites Hotel - Housekeeping 05/14-08/14

Edible Arrangements - Food Preparer 12/13-05/14

Lowes Home Improvements - Cashier 02/13 - 09/13

Mcdonalds - Crew Member 02/08-11/11

Olive Garden - Salad Bar Coordinator 09/07- 08/08

Boscov's Department Store - Cashier 03/07-06/07

Subway - Cashier 09/06 - 11/06

Education:

Easton Area High School HS Diploma - 09/05 - 06/06

Northampton Community College General Studies 08/06-03/07

Empire Beauty School Cosmetology - 08/07 - 08/08

Contact this candidate