Manager Customer Service

Jack Davis

** ******* **** ****, ******, Connecticut 06897 203-***-**** ***********@*****.***

Qualifications for Management: Transportation Operations & Projects

Possesses 20+ years of transportation and maritime management experience spanning consulting, operations, sales, marketing, and regulations in both the public and private sectors. Offers a record of starting up new transportation services, with expertise in ocean transport, intermodal cargo delivery, marine chartering, and tanker operations. Skilled business professional with demonstrated proficiencies in concept development, business launches, and daily operations management.

Areas of Expertise

Profit & Loss Responsibility Strategic Planning Financial Management Project Management

Foreign Trade Contract Negotiations Proposal Preparation Logistics

Business Development Writing & Presentations Customer Service

Career Highlights

Awarded contracts with the City of New York to start-up and manage four new ferry routes in the tri-state region between Manhattan and Brooklyn, Staten Island, Yonkers, and

Rye Playland. Provided privatized mass transit for 1,800 passengers per day relieving New York City infrastructure.

Established a profitable ferry charter with The Steamship Authority in Nantucket, Massachusetts between Hyannis port and Nantucket carrying commuters and tourists.

Researched, drafted and implemented the creation of a new ferry route for the Port Authority of New York & New Jersey as a marine operations specialist. Saved over $50,000,000 in planning and construction costs for the public/private ferry project carrying thousands of commuters daily.

Increased annual inbound revenues by 40% through the development of a network of agents in Europe to book fully loaded vessels to the United States East Coast from France, Italy, Germany, and Holland.

Professional Profile

Sound Tanker Chartering, Inc.

Tanker Operations

Liaise with chemical tanker owners and charterers to facilitate voyage charterers and time charters involved in the ocean carriage of liquid cargoes (i.e. paraffin wax, vegetable oils, lube oils, caustic soda, ethanol, clean petroleum products) trading world wide. Maintain frequent contact with charterers to provide timely guidance concerning charter parties, letters of indemnity, bills of lading, demurrage calculations, stowage, voyage orders, freight invoicing and claims. Generally, oversee the operations of 30 to 40 vessels on a daily basis. Work closely with brokers and traders to ensure customer expectations are exceeded in most instances.

Professional Profile continued…

Independent Transportation Consultant (Wilton, CT)

Provides consulting services regarding transportation challenges and problems. Conducts feasibility studies for various ferry operators, government agencies, and waterfront developers. Selected projects included developing a waterborne study for a major Wall Street Firm and consulting naval architects on the design of a new ferry terminal at 30 Hudson Place; determining the feasibility of new ferry routes in New York Harbor and advising on the implementation of routes to Shea Stadium for Mets games; and performing due diligence for the buyer of a major ferry service in New York Harbor.

New York Fast Ferry Incorporated (Highlands, NJ)

General Manager

Led the design and construction of two high-speed, 350-passenger ferries to allow the company to begin ferry operations in New York Harbor, between Staten Island and Midtown Manhattan.

Port Authority of New York & New Jersey (New York, NY)

Marine Operations Specialist

Participated, as a team member, in the planning, development, and implementation of a passenger ferry service on the Trans-Hudson Ferry between Hoboken, New Jersey and Battery Park City, New York. Established a public/private partnership between the Port Authority and New York Waterway for the transport of New Jersey commuters across the Hudson River. Personally, managed the marine operations, ferry design specifications and budgeting, passenger flow studies, fare collection systems, terminal design and interface, safety standards, and compliance with US Coast Guard regulations. Supervised a naval architect/engineering sub-consultant.

I.T.T. Rayonier-Sylvan Shipping Division (Stamford, CT)

Transportation Manager

Led a group in coordinating the inland and ocean transport of 750,000 tons of company-produced forest products with carriers, terminals, and ports. Managed freight rate and charter negotiations, carrier selection, marine operations, insurance, fueling, stevedore and agent selection, inland feeder services, and marketing and sales.

Education

Graduate Coursework, State University of New York (Fort Schuyler, NY)

Bachelor of Science–Marine Transportation, US Merchant Marine Academy (Kings Point, NY)

Affiliations

High Speed Ferry Task Force

Long Island Sound Coalition

US Merchant Marine Academy Alumni Association

Publication

“Uniform Terminal Liability Insurance (UNCITRAL),” International Forrest Products Transportation Association Conference, Lisbon, Portugal, 1984.

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