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IT Supervisor

Location:
San Diego, CA
Salary:
$30+ / hr.
Posted:
July 03, 2018

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Resume:

YASSER ISMAEL SALINAS

+1-619-***-**** ac54pw@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Bachelor’s degree in Electronics Engineering specialized in Telecom licensed by UABC; Attorney at law for Mexico by Universidad Humanitas. Former Expert Witness in Electronics Engineering for PJBC; fully Bilingual Spanish/English beginner in French and Russian, more than ten years of experience on an overseas Call center, IT, and Telecom environment, managing cross-functional teams from diverse cultures. Highly skilled on Telecom companies set up and operate most of them call centers, from company legal constitution to go live, including legal, accounting, staffing, assessment, budgeting, KPI's, procedures and productivity goals. Skilled on legal affairs in Mexican regulation (government issues, law practice in corporate, administrative, labor, common, fiscal, agrarian, contracts, property, etc.)

PROFESSIONAL EXPERIENCE:

Intelicare Direct Inc. www.intelicaredirect.com 06/2017 – Present

Network Support Services IT Supervisor San Diego, CA

Intelicare Direct Inc. is a provider of Call Center services for Public Record Search Premium Services

•Manage the IT Department areas of Help Desk, IT, Telecom, Networking, Providers, Asset Management, Cloud Management

•Set up of procedures, policies, upgrades, updates, security, and back-up for systems: SaaS, Office 365, Google Suite, Faronics Deep Freeze, One LogIn SSO, Cisco Meraki, Unifi switches, Brivo OnAir Badging System

•Implement and improve quality standards for Network Architecture: VoIP, QoS, VLAN’s, Networking, MPLS, Network Analysis, Redundant Phone system

•Reduce cost on the department for 37.5%, increase SaaS utilization in 80%, creation of in-house systems saving 100% on investment, improve internal network reducing 30% issues related to networking and VoIP

•Implement Standard Operation Procedures for the department

NABLAcorp™ www.nablacorp.com 02/2008 – 01/2017

Founder México

NABLAcorp™ is a company that provides consulting services to reduce costs using technology as well as shelter support for BPO’s companies. Founder and GM, from the strategic business market to company development

•Consulting services on IT/Telecom infrastructure

•NABLAlex™ consulting services on law practices certified expert witness in Electronics Engineering

•NABLAfarm™ agricultural and cattle services

YASSER ISMAEL SALINAS Page 1

Vázquez Lares y Asociados www.vazquezlaresyaso.com 09/2010 – 01/2017.

Attorney at Law Baja California, México

Legal services attorney at law buffet based in Tijuana practice of Corporate, Constitutional, Administrative, Contract, Tort, Property, Equity and trust, Commercial, Common, Criminal laws.

Being responsible for elaboration and/or answering of lawsuits

Legal advising ensuring proactive, preventive and problem-solving solutions

Government process and negotiations

CONALEP www.conalep.edu.mx 04/2014 – 01/2016.

Teacher Baja California; México

Instruct classes for high school as Application Management thru Digital Media, Information Management, Problem-Solving, Elaboration of Advanced Digital Documents, Boolean Algebra and Civics and Ethics

Blue Frog Media Inc. 06/2006 – 01/2008.

General Manager México

Blue Frog Media Inc. is a company provider of media content, broadcast television, cellular phones premium services like ringtones, wallpapers, games, and chat services.

•Set up call center Mexico operation in 1 month going 60% under budget, go live one week before projected time and over satisfying JIT deadlines

•Management of the whole process as well as administration of Call Centre (HR, Accounting, Legal, Operations, Maintenance, IT, Finance and budget, Customer Service, Text Chat, Text TV moderation) and coordination of US marketing

•Implementation of KPI’s, procedures, and reporting tools automate

•Implementation of teamwork philosophy under minimum supervision

Sixbell-Nekotec Solutions. www.sixbell.com 04/2006 – 11/2006.

Regional Customer Relationship Manager Region 1: Sonora, B.C., B.C.S.

Six Bell Nekotec Solutions is a company developer of call center solutions platform such as IVR’s, Call center administration applications VoIP and IP based.

•Responsible for Region 1 IVR, VoIP Gateway, Multitenant Call Centre for Telcel

•Coordinate and management of Support and R&D departments

•Responsible for other customers from Region 1: IVR, VoIP, Gateways

Lexicon Marketing www.lexiconmarketing.com 05/2005 – 04/2006.

Work Force Manager Tijuana/Los Angeles.

Lexicon is developer and marketer of Inglés sin Barreras, the world's best selling

video-based English learning program, as well as Disney world of English

•Project management and coordination in: IT, Telecom, Call Center, Customer Service, Training, Operations in Mexico and US facilities

•Responsible for Workforce Management and TV spots coordination with Media department and TV networks Univision, Telemundo, Telefutura and Galavision

•Report to high-level management business performance

•Implement the Six Sigma and ISO philosophy on WF, CC, CS, QA, Training, Operations, on process automation

YASSER ISMAEL SALINAS Page 3

Avaya communication, www.avaya.com 05/2004 – 12/2004.

Customer Relationship Manager Mexico & North America

Mphasis BPO www.mphasis.com 11/2002 – 05/2004.

Project head

LANGUAGES:

Spanish native

English fluent (99% read, 99% written, 99% spoken)

French & Russian beginner

EDUCATION:

JD Attorney at Law Sq. Licensed in Mexico

Universidad Humanitas México www.universidadhumanitas.com

BS Electronics Engineering in Telecommunications License: 7143602

Universidad Autónoma de Baja California www.uabc.mx

SKILLS:

•Company administration, law regulations, financial and fiscal coordination

•Project management and project teams training.

•Installation, administration, troubleshooting on Telecom equipment

•Call Centre management for direct response, customer service, collections, IT

•Computer and production Problems solution, Web design

•Software and Hardware as well μC, μP programming. (Pascal, C++, HTML, Visual Basic, Microsoft Visual Studio 2008, Adobe CS3, MS Office, MS Project, MS Visio, Blender, Assembler, Code Warrior for hcs08 & mc9s08)

OTHER ACTIVITIES:

•Spinning group class trainer.

•President of Social Group Vaqueros Unidos del Valle de Mexicali

•Director of agricultural social group “Tierra y Patria in Mexicali, B.C.; México.



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