Kendra Monroe

*** *. ****** **., ******** Pines, NC 28387 C: 910-***-**** ac54j7@r.postjobfree.com

Summary

Assistant customer service manager with background as a medical assistant looking to join a growing entrepreneurial organization as part of the Executive team.

Skills

Client-focused

Training and development

Computer proficient

Quick learner

Results-oriented

Operations management

Reports generation and analysis

Microsoft Office

First aid

Preparing specimens and samples

Calm and level-headed under duress

Medical terminology knowledge

Patient-handling equipment

Wound care and irrigation

Diagnostic procedures

Patient skin and nail care

Patient feeding

Fluent in French and Japanese

Relevant Professional Experience

04/2014 to 07/2018

Assistant Customer Service Manager Food Lion Aberdeen, NC

Filled out documentation and logs each day and created weekly reports detailing activities.

Completed research on complex problems and resolved issues in a timely manner.

Supervised total department call volume of 10-12 per day.

Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service.

Answered customer requests with friendly, knowledgeable service and support.

Managed department schedules to maximize coverage during peak hours.

Trained new employees quarterly.

01/2010 to 08/2017

Medical Assistant Private Duty Nurses Aberdeen, NC

Assisted with adequate nutrition and fluid intake.

Tended to patients with chronic illnesses.

Followed all principles of asepsis and infection control.

Monitored patient stability by checking vital signs and weight.

Assisted with ADLs.

Cleaned and disinfected chairs and equipment according to facility policy.

11/2009 to 12/2010

Inside Sales Representative Trident Marketing Southern Pines, NC

Used digital and telephone approaches to generate sales leads.

Exceeded aggressive sales goals on many consecutive quarters.

Utilized mathematical skills to calculating amounts, negotiating prices and setting up contracts.

Cultivated and strengthened customer relationships to drive revenue growth.

Awarded Top Sales Agent for outperforming a number of sales reps in the department

Set up customer accounts in computer system with complete information.

02/2000 to 02/2009

Phlebotomy Technician First Health Moore Regional Hospital Pinehurst, NC

Coordinated workflow based on stat, schedule, or outpatient needs.

Maintained fully-stocked phlebotomy cart, carrier, and station.

Enforced infection control and sharps disposal procedures to protect patients, co-workers, and self.

Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.

Conducted bleeding time tests and updated results into paper or electronic charts.

Verified collection orders and communicated discrepancies to nurses.

Labeled blood vials with critical information like time of collection, date, and patient name.

Observed strict confidentiality and safeguarded all patient-related information.

Supervised other practitioners and employees, led recruiting and hiring, managed employee review process and ensured compliance with state and federal regulations.

06/2007 to 12/2008

Certified Medical Assistant Cornerstone Internal Medicine and Endocrinology High Point, NC

Provided treatment within scope of practice as defined by state law.

Processed monthly reports for department performance.

Partnered with team of Registered Nurses to ensure over all well-being of all patients.

Recorded patients' medical history, vital statistics and test results in medical records.

Administered immunization and vitamin B12 shots daily.

Performed ear lavages and administered IV's as needed.

Jumped in to fill gaps for on call rotation when necessary.

Cleaned and sterilized instruments and disposed of contaminated supplies.

Education and Training

2000

Phlebotomy/EKG Sandhills Community College Pinehurst, NC

Certification

2005

CNA Central Carolina Community College Sanford, NC

Certification

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