Customer Care Software

Lavanya.S

Mobile: +91-984******* / +91-989*******

Email: *************@*****.***

EXPERIENCE SUMMARY

Comprehensive knowledge of software testing life cycle.

An effective leader with excellent communication and relationship building skills.

Have the capability to learn quickly and do a smart Work.

TECHNICAL EXPERTISE

Databases : MySql

TOOLS USED

Defect Tracking System : Bugzilla,Jira

Cross Browser Testing Tool : BrowserStack

EDUCATIONAL FOUNDATION

Master Of Computer Applications at Bharathidasan University University, Tamilnadu.

EMPLOYMENT DETAILS

Working as a Software Test Engineer in DSM SOFT PRIVATE Ltd, Trichy

Worked as a Senior Software Test Engineer in Global Analytics Ltd., from 20 th Dec’ 2010 – 5 th May’ 2015.

Worked as a SOFTWARE TRAINEE in SIFY TECHNOLOGY from 20 th Feb’ 2010 – 3 rd Oct’ 2010 .

Worked as a Customer Care Service in Hinduja Global Service Ltd from 6 th Oct’ 2007 – 7 th Feb’ 2010.

PROJECT DETAILS

1.Title : Milkyway Project.

Role : Senior Software Tester

Description

This is an internal Project and this software is used by DSM soft in trichy and chennai branch.

This Project Focuses on Automated Work Allocation Page (AWA). This also Supports Human Resource and for Managing Projects By PMT Team.

Role/Responsibility:

Responsible for testing the application whenever there is an Enhancement in the Project.

Responsible for testing the application whenever new Requirement Comes .

2. Title : Traccia

Role : Software Tester

Description :

This software is an Online Vehicle Tracking Web Application.

Customer Can Follow Vehicles, the Work Force in Real Time on a Simple Map.

Role/Responsibility:

Test the Application Flow from trip creation,tracking vehicles, Reports generation etc.

Production Monitoring for trip creation( Dashboard Verification),Alerts trigger, Reports etc .

3. Title : Transaction Management System.

Role : Senior Software Tester

Description

Transaction Management System is a software used by customer care agents for Managing Customer Personal, Loan level and transactional details. This software is used for all the LendingStream Products developed in an organistation.

Role/Responsibility

Interacting with the Business Owners to understand the project and Analysis the Requirement

Prepare Test Plan,Test Case,Test Data.

Conduct Test case Review and also provide UAT to business Owners.

Support testing team by Providing Training .

Performed functional testing, regression testing, end–to– end testing, database testing etc. Provided development team with detailed reports on bugs, identified bugs/flaws and recommend fixes.

Report database impacts, missing requirement, bugs in software enhancement bugs, production bugs etc.

Actively participated in review meetings with the Development team and business team.

Actively participated in defect review meetings with the Development team and business team

Participated in test case review and provided valuable feedback.

Maintained Requirement tracking, bug tracking report, production bug reports.

Delivered thorough QA testing reports that determined product quality and release readiness.

4. Title : Lending Stream UI/UE

Role : Senior Software Tester

Involved in Manual testing related to UnderWriting Engine and User Interface .

Have Experience in Mobile App Testing

Have done complete integration testing.

Have Provided UAT to business Owners.

Commence career from Oct 2007 to Feb 2010 with HTMT as Customer Care Service.

Significant Accomplishment:

Solve customer issues over phone and also document them for auditing purpose.

Provide Daily updates to team mates on daily basis.

Commence career from Feb 2010 to Oct 2010 with SIFY TECHNOLOGY as Software Trainer.

Significant Accomplishment:

Title : Venue Booking System

Language : ASP

Database : Mysql

Description : Developed an software venue booking system which is used with in an organization for booking a room for meeting, conference, discussion etc by employees.

Title : Single Login System

Language : ASP

Database : Mysql

Description : Developed an single login page software which enables Employees to login into different kinds of internal software developed in an organization based on privilege given to user.

Regards,

Lavanya.S

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