Customer Service Sales

RAFAEL F. GOMEZ

Al Wasl Road Dubai, United Arab Emirates

E-mail address: ***********@*****.***

Mobile #: +971-**-***-****

CAREER OBJECTIVE

To seek a position in a company that acquired knowledge from institution and suits capabilities at the same time, and to contribute achievement of mission and vision of the company that promotes a team environment and a highest possible standards in a growth-oriented industry.

SUMMARY OF QUALIFICATIONS

Hardworking, responsible and dedicated to assigned task

Excellent communication skills with a focus on customer service

Microsoft Office Skills – Outlook, Excel, Word, PowerPoint

Ability to multi-task, prioritize and manage time effectively

Proven customer support experience

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Could easily cope with new environment

Flexible with regards to working hours

Willing to undergo trainings for personal and professional growth PROFESSIONAL EXPERIENCES

Customer Service Representative

iQor Clark Philippines

Clark Freeport Zone, Pampanga, Philippines

February 14, 2017 – March 14, 2018

Job Responsibilities

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.

Sales Representative

iQor Clark Philippines

Clark Freeport Zone, Pampanga, Philippines

August 05, 2015 – January 20, 2017

Job Responsibilities

Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.

Adjusts content of sales presentations by studying the type of sales outlet or trade factor.

Focuses sales efforts by studying existing and potential volume of dealers.

Submits orders by referring to price lists and product literature.

Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.

Recommends changes in products, service, and policy by evaluating results and competitive developments.

Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Provides historical records by maintaining records on area and customer sales.

Contributes to team effort by accomplishing related results as needed. Housekeeping Supervisor

Grace Crown Hotel

Angeles City Pampanga, Philippines

July 10, 2014 – June 6, 2015

Job Responsibilities

Providing Trainings and educating new hires on the organization's policies and procedures, its methods of cleaning and maintenance, the location of supplies and the layout of the facility

Supervise, instruct and assign work to hotel housekeeping staffs.

Managing Time and Schedules

Managing Equipment and Supplies

Inspecting vacated rooms, corridors, service rooms, stairs and all public areas for order and cleanliness

Personally assisting and resolving guest complaints.

Dealing with the management frequently regarding the issues that needs to be fixed and how to give an exceptional service to the guest. EDUCATIONAL QUALIFICATION

Certificate/s: AutoCAD

Systems Plus College and Foundation

Miranda St, Angles City Pampanga Philippines.

S.Y. 2018

Tertiary: Hotel and Restaurant Management

Asian Institute of Science and Technology

Mabalacat City, Pampanga, Philippines

S.Y. 2012-2014

PERSONAL DETAILS

Nationality : Filipino

Date of Birth : February 08, 1996

Place of Birth : Philippines

Marital Status : Single

Visa Status : Tourist Visa

Languages : English, Tagalog

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

MR. RAFAEL GOMEZ

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