Background, Objective
Highlights
Accomplishments
Experience
**** ***** ****** ******** ******** Boulevard
Fort Worth, TX 76244
H: 817-***-****
***************@*****.***
Dedicated Customer Service Representative who is motivated to maintain customer satisfaction and contribute to company success. Adaptable
Large cash/check deposits
expert
Seasoned in conflict
resolution
Telephone inquiries
specialist
Computer proficiency
Customer Service
Calmly and effectively resolved client conflicts to prevent customer dissatisfaction.
Customer Interface
Promoted member activities resulting in new membership sign ups
Multi-task
Assisted customers over the pone, made payments to accounts, assigned locker keys, checked in guests with proper forms, as well as, assisted existing members to ensure proper flow through member service.
January 2017
to
Current
Cottonwood Residential Fort Worth, Texas
Leasing Agent
Last quarter alone December 2017 closing ratio was 46% As of February 24th 2018 the pre-leased was 99.26% Was personally mentioned in a good review on
apartmentlist.com
Knowledgeable with Yardi and Entrata
Hosted resident functions
Created renewal gifts
Knowledgeable in Fair Housing
Toured prospects
Maintained Model, mini models, gym and office
Completed documents for prospects, guests and residents February 2016
to
December 2016
Lifetime Fitness Colleyville, Texas
Member Service Representative
Updated EFT forms
Added-on and remove members from existing accounts Followed up courtesy phone calls
November 2011
to
August 2013
Leasing Agent
Dayton Properties/ Ashwood Apartments Del City, Oklahoma Leasing Agent/ Make-ready Tech
Toured apartments with Potential residents
Assisted in removing access furniture in vacant apartment units
Education
Attended court for terminated leases
Organized resident functions
Removed carpet from apartment units
Evaluated all application forms
Conducted background checks/credit reports
Maintained and documented accurate records
Painted apartments (420sqft-930sqft)
Assisted in the Installment counter tops and dry wall repair Tarrant County College Hurst, Texas, United States Currently in school: Nursing