Service Representative Customer

Background, Objective

Highlights

Accomplishments

Experience

**** ***** ****** ******** ******** Boulevard

Fort Worth, TX 76244

H: 817-***-****

***************@*****.***

Dedicated Customer Service Representative who is motivated to maintain customer satisfaction and contribute to company success. Adaptable

Large cash/check deposits

expert

Seasoned in conflict

resolution

Telephone inquiries

specialist

Computer proficiency

Customer Service

Calmly and effectively resolved client conflicts to prevent customer dissatisfaction.

Customer Interface

Promoted member activities resulting in new membership sign ups

Multi-task

Assisted customers over the pone, made payments to accounts, assigned locker keys, checked in guests with proper forms, as well as, assisted existing members to ensure proper flow through member service.

January 2017

to

Current

Cottonwood Residential Fort Worth, Texas

Leasing Agent

Last quarter alone December 2017 closing ratio was 46% As of February 24th 2018 the pre-leased was 99.26% Was personally mentioned in a good review on

apartmentlist.com

Knowledgeable with Yardi and Entrata

Hosted resident functions

Created renewal gifts

Knowledgeable in Fair Housing

Toured prospects

Maintained Model, mini models, gym and office

Completed documents for prospects, guests and residents February 2016

to

December 2016

Lifetime Fitness Colleyville, Texas

Member Service Representative

Updated EFT forms

Added-on and remove members from existing accounts Followed up courtesy phone calls

November 2011

to

August 2013

Leasing Agent

Dayton Properties/ Ashwood Apartments Del City, Oklahoma Leasing Agent/ Make-ready Tech

Toured apartments with Potential residents

Assisted in removing access furniture in vacant apartment units

Education

Attended court for terminated leases

Organized resident functions

Removed carpet from apartment units

Evaluated all application forms

Conducted background checks/credit reports

Maintained and documented accurate records

Painted apartments (420sqft-930sqft)

Assisted in the Installment counter tops and dry wall repair Tarrant County College Hurst, Texas, United States Currently in school: Nursing

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