Engineer Field Service

FIELD SERVICE ENGINEER

Success-producing Technology Professional, acknowledged for accurately assessing client needs and delivering major projects on time and under budget. Consistently deliver high levels of results, especially in Telecommunications environments. Recognized for embracing and quickly understanding rapidly evolving technologies projects. Accomplished service assurance and delivery with a strong track record of leading teams to meet and exceed deliverables. Adept at problem solving and thrive working individually and as part of a team. Strengths include:

Multi-task Management

Organization

Team Leader

Building Profitable Relationships

Coach Others to Succeed

Providing Detailed Analysis

TECHNICAL SKILLS

Programming (C/C++)

Analog Digital Circuit Design

Networking

Word Processing

GUI Interface

CLI/PLC

PROFESSIONAL EXPERIENCE

C4 TECHNICAL SERVICES, SAN ANTONIO, TX NOV 2017-PRESENT

Airscale Project-Field Service Engineer

Bluestream/Nokia/Verizon

Technical Site Survey(TSS), Installation, Commissioning & Integration (C&I), and Inventory & Return (I&R or Decom) for VRZ Airscale Project Austin/San Antonio TX.

ERICSSON, Austin, Texas Jan 2014- FEB 2017

FIELD SERVICE ENGINEER 1

Led development team on application related to project management, radio access networks, backhaul to sites, signaling, disaster recovery planning and response, data services, and location-based services, application related to network design, capacity planning, power systems AC/DC, and grounding.

Provided on-site technical support solutions for customer service assurance, delivery and availability, while ensuring achieving a 98% product satisfaction rate.

Achieved successful implementation and installation as engineer performing AT&T drive test, and integration of UMTS, 4G, LTE, MW projects in New Mexico, and West TX as well as SPRINT 65MHz Migration project in South TX, meeting deadlines with high customer satisfaction.

On site, Preventive and corrective maintenance hands on tool on Generator, router and switches installation

Inspected materials, products, or equipment to detect defects or malfunctions.

Hospira, Austin, Texas June 2013-Jan 2014

Production Operator

Enforced safety and sanitation regulations. Inspected materials, products, or equipment to detect defects or malfunctions. Led product development team to develop and launch new materials annual revenue of $5 million.

Achieved 70% decrease in raw material cost and 130% increase in raw material utilization department.

Assisted in developing a process that achieved 7x improvement in purchasing and receiving new raw materials.

Selected for Key Role in developing 40 new design control procedures; achieved high quality products with fewer rejections.

FLEXTRONIC/AEROTEK, Austin, Texas FEB 2013-JUNE 2013

Test Operator

Provided on-going support for modification and de-bugging of manufacturing and material handler automation equipment, resulting in a major reduction in down time.

Streamlined departmental operations on a continuing basis through improved equipment reliability and operator development, which reduced cycle time by 20%.

Analyzed factory returns, conferred with work personnel to determine sources of problems, implemented solutions in priority order, resulting in 35% reduction in one month; used of ATE on switches, adapters, and routers.

CAMRAIL, Douala CAMEROON Jan 2007 – Jan 2010

Responsible for delivering world-class information services at a global level. Design and deliver services that support business customers nationwide. Flawless operations, built on state-of-the-art technologies that embrace PBX System principles, ensure a level of reliability and performance.

Hands on installation and preventive, corrective maintenance checks Intercom PBX, Voicemail and Unified Communications VoIP platform, including the resolution of telecommunications problems on telephone systems

Performed software system move, add and changes in the PBX.

Analyzed and troubleshoot hardware and software problems to resolve PBX and voicemail performance issues.

EDUCATION

BS Electrical Engineering Candidate, ongoing.

Texas State University San Marcos, TX

AAS Electrical Engineering Technology

ITT-Tech Institute, Austin, TX

Completed coursework in Professional License Electronics and Industrial Maintenance

Institute Superior of Advanced Technology and Management, Douala, Littoral, CAMEROON

AAS Industrial Computing

Institute Superior of Technology and Industrial Design, Douala, Littoral, CAMEROON

CCNA 1, 2, 3 Network comm. 802.111

COMMUNITY INVOLVEMENT

Volunteer member in BINAM TX non-profit organization,

Volunteer victim advocate at the Travis County Sheriff office's 2013,

Volunteer at Holy Cross Catholic church,

Singer St Augustine Choir present,

Member of Knights of Peter Clever Council 284.

LANGUAGES

French – Excellent (Read Write Speak)

English – Excellent (Read Write Speak)

REFERENCES

Bryan Benson

210-***-**** *****.******@********.***

Rodney De Greer

512-***-**** ******.*****@******.***

Harry May

210-***-**** *****.****@********.***

James Cobb

702-***-**** *****.****@*******.*******.***

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