Information Security Support

Maxwell Tossoukpe

**** ******** *****, **********, ** 30093 H: 762-***-**** *********@*****.***

https://www.linkedin.com/in/maxwell-tossoukpe-28569618

Summary

Skills

Certificate in Basic Leadership and Supervisory Skills

Python and Ruby proficient

Microsoft MSCA/MCSE Certified

Excellent problem-solving abilities

Windows and Linux

Website and portal monitoring

Data privacy applications

System upgrade

System backups

Product templates

Technical specifications creation

Remote access technology

Excellent communication skills

Enterprise technologies

Oracle, PeopleSoft

Banner

Microsoft applications,

Systems/Applications/Software

Windows 7,8,8.1,10, Enterprise,

ACTIVE Directory, etc.

LANDesk knowledge

McAfee epos software

Networks etc.

Excellent diagnostic skills

Adobe Flash expert

Macintosh Service Training &Certification (Apple)

Work History

Technology Support Specialist, 01/2007

Georgia Perimeter College – Decatur, GA

Date Essential Functions:.

Diagnosing HW/SW issues with PC/Mac and supporting classroom technology with a moderate emphasis on AV technology.

Maintain ongoing support of PC/Mac and AV technology in the environment.

Support technology for staff and administration settings.

Responsible for monitoring and maintaining the computer systems and networks.

Install and configure computer systems, diagnose hardware and software defects, solve technical and application problems, and ensure all processes are compliant with legal, regulatory, and company technology standards. User account management, email systems, and internet access.

Support, desktop and functional-based hardware, software and applications.

Secures system by developing system access, monitoring, control, and evaluation.

Upgrade system by conferring with vendors and services; developing, testing, evaluation, and installing enhancements and new software.

Follow and document standards and best practices.

Support asset management best practices.

Maintain up to date skill set.

Basic network troubleshooting.

Facilitate parts replacement.

Maintaining proper inventory controls and equipment transfer.

Deploy new and re-deployable systems.

Teammate software download and installation for audit management system for Georgia Perimeter College.

Provided support to the Office of Internal Audit, including assisting internal audit staff in completing audits procedures for logical access testing, separation of duties and information security reviews.

Roll out hardware and software to ensure optimal deployment of resources.

Assist with implementation of and testing for disaster recovery policies and procedures.

Manage security options and software on computers and networks to maintain privacy and protection from attacks.

Complete other duties and special projects as assigned by management.

Bachelor\'s degree in Engineering, Computer Science or IT-related field.

2+ years of manufacturing experience.

Strong technical skills including a high-level of proficiency with Microsoft Excel.

A strict focus on compliance and maintaining confidentiality.

Demonstrated success with managing several projects and priorities simultaneously.

Thorough knowledge of computer systems, IT components, security, and data privacy principles.

Excellent analytical skills with an initiative to problem solve, guide the international team, and exercise professional judgment as necessary.

Knowledge, Skills, and Abilities:.

Windows 7 / 10.

Symantec Endpoint Protection.

SCCM / MDT.

Assistant IT Support Manager Start, 07/2015 to 04/2017

Georgia State University – Clarkston, Georgia

Managed the organization\'s IT incident response and troubleshooting, including escalation procedures.

Ensure trouble calls from end-user correctly logged and monitored the dispatch field service technician for effective resolution of customer technical problems.

Managed problem resolution, escalation process to ensure the problem was resolved within a time frame while monitoring, fault reports and updating the client on recommendation status.

Assisted in the installation of IT infrastructure and security management controls that supported the organization\'s IT systems.

Participated in the implementation of policies and new initiatives that supported the strategic direction of the organization.

Education

Master Degree: Business Administration Computer and Information Security, Current

Northcentral University

Bachelor of Science: Business in Leadership, June 2014

Wesleyan University - Bartlesville, Oklahoma

Business in Leadership

Accomplishments

Network Security

Updated network systems to support confidential company operations and eliminate hacking ability.

Product Development

Worked on scalability and optimization of production environment.

Project Management

Coordinated with third-party development team on engineering and professional service activities and tasks.

Problem Resolution

Responsible for support and development of company disaster recovery plan. Served as advocate for end-users, performing tests and problem analysis for server, desktop and IT infrastructure work.

System Upgrade

Created and drove infrastructure migration strategy to begin transformation of SSIT from a legacy client-server workshop to a modern business-aligned operation built upon enterprise architecture best practices.

Quality Control

Proofread and edited all presentation materials prior to send-off to ensure accurate reporting of company data.

Strategy Implementation

Injected IT architectural governance strategy into full project lifecycle through well-defined engagement points for infrastructure team, guidance, facilitation, contribution, impact assessments, and alignment reviews.

Strategic Planning

Designed IT support strategy that clearly defined workflow between external clients, application teams, and infrastructure team.

Certifications

Microsoft Certified Professional (MCP)

Certified Information System Security Professional

Certified Information System Security Professional

Microsoft Certified Solution Expert (MCSE)

Microsoft Windows Training & Certification

Windows 7 Enterprise Desktop Support Technician – Certified May 2011

Certificate in Money Management Strategy

Certificate in Basic Leadership and Supervisory Skills

Macintosh Service Training &Certification (Apple)Systems/Applications/Software

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