Customer Service Microsoft Office

JACQUELYN CONROY

*** *. **** **. ***. *F Philadelphia, PA 19104 610-***-****

********@*****.***

EXPERIENCE

APRIL 2018 – PRESENT

HOST, hard rock international – Philadelphia, pA

Greeting & seating guests / confirming reservations via FreshTxt, answering phones & directing calls, preparing for & seating large groups in the dining area multiple times throughout the day, creating & managing a wait, making sure servers are not overwhelmed, providing up-to-date information to kitchen, bar & managers regarding large groups, organization and cleanliness at the host stand and in restrooms, maintaining music volume in cafe, directing guests to nearby sights (Independence Hall, etc.), having knowledge about cafe memorabilia & rock music history should a guest ask / want to discuss.

MARCH 2018 – APRIL 2018

HOST, Maggiano’s – Philadelphia, PA

Greeting guests, taking & confirming reservations via OpenTable, quickly learning table numbers & seating up to 200 tables per night during peak season, working alongside a Maitre D’, replenishing supplies, creating & managing a wait, recording to-go orders when needed, & informing guests of in-house events & parking information.

NOVEMBER 2016 – FEBRUARY 2018

HOST, Fegley’s Allentown Brew Works – Allentown, PA

Greeting & seating guests, answering the phone & directing calls, takings reservations via NoWait, directing large private parties to multiple banquet rooms, creating & managing a wait, occasionally greeting tables, ringing in orders, bussing, & administrative work. Employee of the Month November 2017.

JULY 2015 – NOVEMBER 2016

KEYHOLDER / SALES, Gothic, INc.

Cash register and money handling, managing employee cleaning tasks, ordering, pricing, and stocking product, & providing extensive knowledge and personalized customer service regarding products of a sensitive nature.

EDUCATION

SEPTEMBER 2012 – OCTOBER 2015

PURSUIT OF BACHELOR’S OF FINE ARTS, University of the Arts – Philadelphia, Pa

Three years of education in Sculpture with an Art History minor. Intend to finish degree and pursue graduate school with a focus in Museum Studies in the next five years.

SEPTEMBER 2008 – JUNE 2012

DIPLOMA, Highland Regional High School – Blackwood, NJ

Graduated with honors. Extensive community service with Air Force Junior ROTC.

SKILLS

Responsible Alcohol Management Program certified with PLCB.

Experience with sales & host programs such as NoWait, OpenTable, Freshtxt, Shopkeep, & Aloha.

Proficient in Microsoft Office programs & excellent typing skills.

Ability to keep calm & welcoming under pressure.

Pleasant & professional phone etiquette.

REFERENCES

Barret Stachina – Assistant General Manager, Fegley’s Allentown Brew Works

1.5 years known - ******@************.*** - 610-***-****

Andrew Scharf – Information Technology, Duane Morris

1.5 years known - ****.******@*****.*** - 484-***-****

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