Maintenance Technician Customer Care

Professional Summary

Skills

Experience

CHEZE SMITH

**** ******** **. ****, ******, MS 38801 (H) 662-***-**** ***********.**@*****.*** Clerical English Language

Writing Active Listening

Customer and Personal Service Reading Comprehension Speaking Time Management

Computers and Electronics Service Orientation

Administration and Management Coordination

Critical Thinking Judgment and Decision Making

Monitoring Social Perceptiveness

Mathematics Active Learning

Personnel and Human Resources Management of Personnel Resources

Complex Problem Solving Education and Training

Negotiation Public Safety and Security

Communications and Media Instructing

Learning Strategies Persuasion

Quality Control Analysis Economics and Accounting

Systems Analysis Telecommunications

Psychology Law and Government

Mathematics Systems Evaluation

Management of Financial Resources Management of Material Resources Production and Processing Transportation

Operation Monitoring Operation and Control

Troubleshooting Building and Construction

Repairing Equipment Selection

Equipment Maintenance Installation

Maintenance Technician II 04/2014 to 01/2018

Vista Ridge Apartments – Tupelo, MS

Manage projects or contribute to committee or team work. Maintain and repair all maintenance related issues, task, and work orders. Order and dispense supplies.

Learn to operate new office technologies as they are developed and implemented.

Perform make ready and paint on all vacant apartments. Perform and complete all preventive maintenance task. Use tools ranging from common hand and power tools, such as hammers, hoists, saws, drills, and wrenches, to precision measuring instruments and electrical and electronic testing devices.

Perform routine preventive maintenance to ensure that machines continue to run smoothly, building systems operate efficiently, or the physical condition of buildings does not deteriorate.

Maintenance technician 11/2012 to 04/2014

Tupelo Trace apartments – Tupelo, Ms

Great people skills

Use tools ranging from common hand and power tools, such as hammers, hoists, saws, drills, and wrenches, to precision measuring instruments and electrical and electronic testing devices.

Perform routine preventive maintenance to ensure that machines continue to run smoothly, building systems operate efficiently, or the physical condition of buildings does not deteriorate.

Customer care representative 02/2010 to 11/2012

NEW customer care center – Tupelo, MS

Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms. Prepare invoices, shipping documents, and contracts. Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.

Receive and respond to customer complaints.

Verify customer and order information for correctness, checking it against previously obtained information as necessary.

Direct specified departments or units to prepare and ship orders to designated locations.

Check inventory records to determine availability of requested merchandise. Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.

Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.

File copies of orders received, or post orders on records. Compute total charges for merchandise or services and shipping charges. Confer with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments.

Adjust inventory records to reflect product movement. Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing.

Recommend merchandise or services that will meet customers' needs. Inspect outgoing work for compliance with customers' specifications. Notify departments when supplies of specific items are low, or when orders would deplete available supplies.

Recommend type of packing or labeling needed on order. Calculate and compile order-related statistics, and prepare reports for management.

Maintenance tech. 01/2008 to 02/2010

McDonald's – Saltillo, MS

Perform routine preventive maintenance to ensure that machines continue to run smoothly, building systems operate efficiently, or the physical condition of buildings does not deteriorate.

Use tools ranging from common hand and power tools, such as hammers, hoists, saws, drills, and wrenches, to precision measuring instruments and electrical and electronic testing devices.

Production 01/2007 to 01/2008

Innocor Inc – Baldwyn, MS

Record information such as the number of products tested, meter readings, and dates and times of product production.

Start machines or equipment in order to begin production processes. Examine products to verify conformance to quality standards. Operate machinery used in the production process, or assist machine operators. Observe equipment operations so that malfunctions can be detected, and notify operators of any malfunctions.

Separate products according to weight, grade, size, and composition of materials used to produce them.

Lift raw materials, finished products, and packed items, manually or using hoists. Education

Turn valves to regulate flow of liquids or air, to reverse machines, to start pumps, or to regulate equipment.

Place products in equipment or on work surfaces for further processing, inspecting, or wrapping.

Count finished products to determine if product orders are complete. Pack and store materials and products.

Remove products, machine attachments, and waste material from machines. Mark or tag identification on parts.

Tie products in bundles for further processing or shipment, following prescribed procedures.

Load and unload items from machines, conveyors, and conveyances. Transfer finished products, raw materials, tools, or equipment between storage and work areas of plants and warehouses, by hand or using hand trucks or powered lift trucks.

Signal coworkers to direct them to move products during the production process. Prepare raw materials for processing.

Help production workers by performing duties of lesser skill, such as supplying or holding materials or tools, and cleaning work areas and equipment. Measure amounts of products, lengths of extruded articles, or weights of filled containers to ensure conformance to specifications. Clean and lubricate equipment.

Thread ends of items such as thread, cloth, and lace through needles and rollers, and around take-up tubes.

Read gauges and charts, and record data obtained.

Mix ingredients according to specified procedures and formulas. Position spouts or chutes of storage bins so that containers can be filled. Fold products and product parts during processing. Wash work areas, machines, equipment, vehicles, and products. Dump materials such as prepared ingredients into machine hoppers prior to mixing. Break up defective products for reprocessing.

Cut or break flashing from materials or products.

Change machine gears, using wrenches.

Perform minor repairs to machines, such as replacing damaged or worn parts. Attach slings, ropes, and cables to objects such as pipes, hoses, and bundles. Pack food products in paper bags and boxes, and stack them in warehouses and coolers.

High2004 School Diploma: General Course's May

Shannon High School - Shannon, MS

Business

Itawamba Community College - Fulton, MS

Business

Northeast Mississippi Community College - Booneville, MS

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