Loan auditor, post-closing, and document support experience; Working knowledge VA Assumptions, Balloons, Note Addendum’s, FA Alleges, CPI, Modification Agreement’s, POA’S, and Assignment of lien; Stable and tenured professional with superb client and customer service experience
First American Title (Workway): 7/2015 – 12/2015
Loan Auditor (Post-Closing)
●The Post Closer is responsible for managing their pipeline of files to ensure that all Closing packages and Trailing Documents are audited within 24 hours of receipt with a 98% accuracy rate.
●Audit Signed Closing Documents and Trailing Collateral documents (Mortgages, Assignments, CEMA’s, and Final Title Policies) per guidelines and in comparison to data on mortgage production system.
●Enter HUD/Settlement Statement fees into mortgage production system.
●Perform in-depth review and analysis within each quality control audit assigned
●Contact settlement agents to retrieve trailing documents and audit documents received to data on mortgage production system, as well as, investor guidelines.
●Match up credit files/closing packages and scan in to imaging software.
●Update mortgage production systems according to procedures.
Nationstar Mortgage: 2012- 2014
●Trailing documents auditor
●Review and assemble banking packages for delivery to collateral bank
●Audit original Note and Mortgage/ Deed of Trust for accuracy.
●Contact closing agents for missing documents.
●Generate Systems assignments and allonges for banking packages.
Citi Group: 1999 - 2012
Document Support Specialist
●Made outbound calls to title companies and attorneys for missing customer information on mortgage loans.
●Verified account balances on lien properties.
●Process and updated privacy notes to make them available to internal clients
●Assist with mail handling for Loss Mitigation dept.
●Developed lien releases on mortgage loans.
●Handled incoming return credit card mail and correspondence
●Imaged all outgoing credit card mail once it was prepped
Fort Worth Mortgage
Collateral Correction Specialist
●Supported and coordinated the retrieval of missing documents that required delivering loans to various investors for purchase resolving exceptions, rejects, and not inaccuracies.