Customer Service Medical

BARBARA J. DUNBAR

**** ********* ****** ************ **, 19143 267-***-****

******@***.***

OBJECTIVE

A Challenging position, utilizing abilities developed through my experience and

education, with the opportunity for professional growth based on experience.

EXPERIENCE

2016-Present: Penn Presbyterian Medical Center

Philadelphia, PA

Patient Service Associate/Out Patient Central Registration

Register patients using Epic Systems for X-rays, Dexa Scans, Ultrasounds, and PAT’s in

a fast pace outpatient facility. Also, collect co-pays and verify insurance with medical

terminology and excellent customer services skills.

2016-Present: Children’s Hospital Of Philadelphia

Philadelphia, PA

Telephone Operator

Provide internal and external routine calls for physicians, patients and external callers

through the use of the Amcom Telephone Systems. Proficiently us the computer and

process all transactions professionally, efficient and in a timely manner.

2013-2016: St Christopher’s Hospital for Children

Philadelphia, PA

Patient Service Associate/Orthopedic Department

Registering patient for all xray’s, with the help of the Patient Access System. Verify

patient insurance information for collection of co-pays, referrals and pre-cert

notification through the use of passport, navinet and promise. Prepare appropriate

documents to be signed by parents.

2011-2013: Riddle Memorial Hospital Media, PA

Outpatient Registration/Admissions

Register patients for emergency room and hospital admissions. Register patients for

test prescribe by a doctor using ICD-9 codes. Verify insurance information and collect

co-pays for service rendered. Knowledge of legal aspects and access services including

state and federal regulations regarding patients, such as, living wills, advance

directives and organ donation, also, knowledge of personal computers and relevant

software.

2012-2013: Hahnemann Hospital

Philadelphia, PA

Outpatient Registration/Emergency Department

Register patients, calculate charges, verifies insurance, check for pre-cert and

authorizations as needed and collect co-pays as required.

2011-2012: St Christopher’s Hospital for Children

Telephone Operator

Answer and process all incoming and outgoing calls with the aid of computerized

database and other resource materials. Provide rapid and professional response to all

medical center emergencies, paging all hospital personnel on long and short range

pagers.

2006-2016: MainLine Health System

Wynnewood, PA

Telephone Operator/Per-Diem

Provide internal and external routine and emergency communications for physicians,

staff, patients and outside callers using the Xtend Telephone Systems. Knowledge of all

emergency plans and procedures, also, notify appropriate personnel via audible public

address system and pagers, excellent customer service and medical terminology

training.

2004-2006: Temple University Hospital

Philadelphia, PA

Page Operator

Long range, Short range and Overhead page all hospital personnel for varies

departments and emergency situations. Provide rapid and professional response to all

medical center emergencies and knowledge of fax and copy machines for all

scheduling purposes.

2000-2005: No Place Like Home Family Daycare Philadelphia,

PA

Childcare Provider

Provide optimal care for infants, toddlers and school age children in my home.

Aide in developmental activities, such as, daily exercise, storytelling, motor skills,

reading and writing according to age groups, also, aide in building relationships with

parents to better serve the children.

1990-2000: University of Penn Health System Philadelphia,

PA

Communications Specialist

Answer and correctly process incoming and outgoing calls to hospital main

number, answering services, code and stat lines.

Provide information to patient families, general public and health care professional

regarding the health system and knowledge of all emergency plans and procedures.

EDUCATION

1994-1998 Community College of Philadelphia Philadelphia,

PA

General Studies

Qualification:

Provide internal and external routine and emergency communications for physicians,

staff, patients and outside callers through use of X-tend, Cisco and Meridian computer

systems. Technically proficient in using the computer and processing all transactions in

a professional, efficient, and timely manner, knowledge of various emergency plans

and procedures, and expeditiously notify appropriate personnel via audible public

address system and pagers. Advanced Customer Service and Medical Terminology

Training, Also, proficient in using Patient Access System (PAS), Epic Training and

Certification, Invision, PBAR, Rightbed, Passport, Navinet, Ondemand, Carepricer,

Nexgen, Promise, ICD-9 codes and 3rd Part billing, Navicare and the Doting System.

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