Customer Service Home Health
Resume:
Nelofur Shakir
Lombard IL *****
*******.******@*****.***
Customer service oriented Home Health Care professional with excellent interpersonal communication and organization skills. Always responds to customers’ needs with precision and compassion.
Sahara Asian Elderly Care Lombard, IL 8/2014- Present Home Health Care Aide
Assists clients with bathing, laundry, meal preparation, feeding, medications, exercise, and doctor visits.
Provides needed companionship by reading and conversing with clients.
Secures clients’ living space to minimize risk of accidents. CNA Chicago, IL 7/2004 – 8/2013
Customer Service Specialist
Processed 1,000 internal and external customer telephone calls weekly.
Received commendation for high rate of success in providing information or appropriately redirecting calls.
Trained other specialists in protocols and procedures. The Hartford Life Insurance Company Chicago, IL 1998 – 2004 Claims Administrative Assistant
Handled customer telephone inquiries relating to term life, accidental death and dismemberment, disability, and hospital and dental coverages.
Researched and responded with answers or solutions in a timely manner.
Executed data entry for AD&D, disability and hospital claims within one-day turnaround.
Audited claim payments to ensure accuracy of data and avoid duplication of payments. Education.
St Williams Anglo Indian High School
Fluency: English, Hindi, Urdu
Professional Development Courses
Privacy Awareness (HIPAA); Life and Group OFAC; Data Security; Records Management; Code of Professional Conduct (ethics).
Awards
Gem Award for excellent customer service; CNA Certificate of Achievement Award.
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