Manager Project

VICTORIA ELIZABETH PITT

VICTORIA ELIZABETH PITT

Phone: 312-***-****

Email: *************@*****.*** Chicago, IL

SENIOR TECHNOLOGY LEADER

Summary: Cutting edge technical leader with proven success managing international as well as domestic projects. Past experiences include several successful major software rollouts and infrastructure refreshes in Europe and Asia which involved managing several teams across the globe. Lead role in the development of New Orleans’ new City Assisted Evacuation Plan after Hurricane Katrina as well as responsibility for restoring telecommunications to the city during the aftermath. Managed IT support operations during BP’s Deepwater Horizon Spill. Innovative problem solver, with the ability to see the business and technical sides of a problem. Proven leadership, negotiation and problem resolution abilities. Extensive experience working with international and virtual teams as well as both local and federal governments and financial institutions. Pharma friendly. Technologies: Routing and Switching, Cisco, Microsoft, VMware, Exchange, VoIP, Active Directory, IT Security, IT Strategy, Business Transformation, Change Management, Emergency Management and Disaster Recovery, Virtualization, SAAS, Project Management, ITIL, LEAN, Agile, Waterfall, CRM, ERP, Mobility and Wireless, Telecommunications, Network, Social, Infrastructure Planning and Management

PROFESSIONAL EXPERIENCE

Softchoice Chicago, IL 08/2016 Current

SR. Project Manager /Program Manager

Manage multiple projects for several clients along as act as an outsourced program manager for other clients. Currently managing a budget of over a million dollars total.

Increase GP on projects by delivering on time and maximizing resources

Identify additional opportunities for revenue through relationship building with customers

Working on process improvements within the PMO

Consulting with customers on how to plan and execute their business transformations with program management.

IBM/Baxalta (Contract Consultant) Chicago, IL 06/2015 03/2016 SR. Project Delivery Manager

Project manager involved in Project Gemini The splitting of the new Baxalta Company from Baxter Pharmaceutical. Engage onshore as well as offshore resources, manage project pipeline, and make projections on space in the main Datacenter in Boulder.

Manage timelines and deliverables for IBM projects associated with go live actives for Baxalta

Maintain compliance to FDA rules for our staff and projects associated with Baxalta and Baxter Pharmaceuticals

Wipro Technologies Chicago, IL 08/2013 06/2015

SR. Service Delivery Manager

Service Delivery Manager for three clients located around the country including Hospira Pharmaceuticals. Manage offshore as well as onshore technical resources. Control and mange implementations as well as escalations. Change and risk management. Advise on technical roadmaps... VICTORIA ELIZABETH PITT

Leverage the skillset and training of both Onshore and Offshore resources to make sure that the right person is working on the right issue at the right time

Manage timelines and deliverables for clients on projects that Wipro is the lead service provider

Lead escalations and triage teams on Sev1 issues

Craft and analyze technical documentation provided to clients in response to inquiries and escalations.

Maintain and monitor budgets on each client to stay within margins

Monitor teams on global network refresh which can impact on our customer’s infrastructure due to their placement in the cloud and or datacenters

Maintain compliance to FDA rules for our staff and projects associated with Hospira Pharmaceuticals

Aid technology integration in Hospira/Pfizer merger Trinity Asset Management Chicago, IL 04/2013 Current IT Consulting (Contract Consultant)

Technology transformation and refresh.

Analyze current IT strategy and design new plan to address the requirements of data warehousing and technology usage in the financial industry

Design new backup and storage solutions

Consult on social media strategy and tools

Rowe Media West Lafayette, IN 01/2013 Current

IT Consulting (Contract Consultant)

Technology transformation and refresh.

Create a new IT direction for the company to meet growth and expansion

Advise on hardware and software purchases in order to create more efficiency with current business processes and to save money on equipment/software upgrades

Design new backup and storage solutions with a focus on SAAS Solutions Genetec Montreal, Canada 7/2012 12/2012

Implementation Project Manager (Contract Consultant) Implementation and Technology Project Manager for clients in both the US and Mexico: Clients included San Manuel Indian Casino in California, The Mexican Department of Homeland Security, University of Columbus, and the City of Chicago. Responsible for maintaining account relationships, creating SOWs, reviewing contracts, meeting SLAs, and technical escalation. Business strategy advising.

Analyzed current business structure and proposed new processes and technical support tiers to support a growing customer base while suggesting additional streams for increasing revenue

Explored additional strategic partnerships to expand market reach

Reviewed technical documentation for accuracy

Proposed new technical support strategy to support a growing and more prestigious customer base

Directed allocation of resources depending on pipeline and level of technical escalation of software problems

Controlled software releases to clients and designed implementation roll outs VICTORIA ELIZABETH PITT

GlassHouse Technologies Boston, MA 6/2011 6/2012

Service Delivery Manager (Contract Consultant)

Act as delivery manager for two clients: Ironwood Pharmaceuticals based in Boston and Neuberger Berman on Wall Street. Responsible for maintaining account relationships, managing the consulting teams, meeting SLAs and Deliverables and providing technical and strategic vision to clients.

Analyze existing workflows and make recommendations on technology to increase productivity.

Mentored consultants by providing feedback and support and suggestions for expanding their career goals.

Managed a major data center migration as well as a technology transformation for Ironwood Pharmaceuticals

Managed a major data center migration as well as technology transformation for Neuberger Berman

Acted as both project manager and technical manager giving quarterly business reviews and market analysis.

Audit client’s infrastructure to make sure the correct support policies were in place as well as to maintain a databases of potential devices for P to V.

Assisted Ironwood Pharmaceuticals in staying compliant with FDA rules when introducing new technologies and maintaining standards for certification and security as dictated by the FDA and HIPPA.

Kept clients abreast of trends and new focuses in the Tech Sector and made recommendations for what would be best for their business model and technology footprint. Pitt Consulting Group, LLC Chicago, IL 6/2010 Current CEO/Founder

Provide Emergency Management, Disaster Recovery and Business Continuity Services to private industry as well as Local and State Municipalities. Provide IT, Project Management and Business consulting services to businesses with a specialty in mobility and wireless technologies.

Provided IT Support and Consulting Services in St. Bernard Parish, Louisiana for emergency teams during the British Petroleum Deepwater Horizon Spill.

Created telecommunications architecture to provide data connectivity in areas with no signal by the creative use of cellular, microwave, and wireless technologies to provide internet connectivity in areas where none existed in the bayous and waterways of St. Bernard Parish.

Assisted in the development of digital security standards based on Federal Guidelines for basecamps in response to Deepwater Horizon.

Unisys Chicago, IL 6/2005 7/2009

Senior Consultant

Provided business process and workflow consulting as well as technical support for several projects, including the City of New Orleans post Hurricane Katrina.

Designed wireless solution for City of Chicago department of Fleet Management which created a wireless infrastructure to support access by City of Chicago so that they could service equipment at various locations around the city including O’Hare airport.

Consulted on implementation of the Emergency Operations Center in New Orleans to manage recovery activities after the emergency response to the largest natural disaster in the USA.

Advised on the (City Assisted Evacuation Plan (CAEP) for New Orleans by using proven business process methodology and standards.

Technical lead on the manifesting solution for the evacuation of the City of New Orleans and State of Louisiana which included a solution for the evacuation of pets as mandated by the PETS act of 2006. This involved working with both federal and local government, transportation authorities, the military, and software developers.

Supported the IT/Telecom segment of Disaster Evacuation Plan for the City Of New Orleans post Katrina. This included wireless, satellite communications, and Free Space Optics (fSONA). VICTORIA ELIZABETH PITT

Implemented communication solution for the City of New Orleans using cutting edge and emerging technologies to provide voice, video, and network communications even if all local telecom and wireless resources are down.

Acted as vendor liaison for the City Assisted Evacuation Project for City of New Orleans

Consulted the City of Hyattsville on their Safe City Initiative for placement of wireless video surveillance cameras and advised on associated hardware and software requirements to meet with current FBI recommendations.

Managed Unisys’ internal mobility program earning the title of SME (Subject Matter Expert) in mobility and created best practices for enterprise mobility solutions and introduced many cost saving solutions.

Managed internal help desk based in India for Unisys mobility program.

Assisted with the migration from ATM to Ethernet at a Maimonides hospital in NYC involving over 100 locations.

Installed and configured Cisco VoIP phones and managed Call Manager and Unity for Standard Parking Corporation and maintained network security.

Kelly IT Services Chicago, IL 6/2004 6/2005

Provided technical support to businesses.

SRAM Corporation Chicago, IL 3/2000 6/2002

Project Manager/ Systems Analyst

Analyzed existing network management procedures for effectiveness and introduced efficiencies domestically and for international locations in Europe and Asia which required extensive travel and interaction with local IT staff. Implemented document management system enterprise wide. Managed an international project team of 10. Created end user documentation and training materials for new document management system.. Responsible for telecom, network and remote access. Primary IT Lead for Engineering and Industrial Design departments.

Lead and managed an international team of 10 to design, implement and maintain a new document management application with security controls to meet ISO 9000 specifications.

Reduced Telecom and mobile access spending by 40% by reviewing contracts and actual lines by eliminating redundant lines and streamlining telecommunication needs.

Designed new network infrastructure and trained end users in how to use it.

Implemented training that increased end user technical proficiency and decreased help desk calls. EDUCATION

DePaul University Chicago, IL 2011

Master of Science, Network Engineering and Management DePaul University Chicago, IL 1997

Bachelor of Arts, Developmental Psychology

Technical Training

Microsoft, Novell and Cisco Training. Wireless

Certifications

Business

ISO, Six Sigma, Lean

FEMA

ICS 100a, ICS 200, ICS 700, ICS 704, ICS 802, ICS 802

HSEEP

VICTORIA ELIZABETH PITT

Professional Associations

CompTIA – Subject Matter Expert

IEEE – Member

References

Walt Burns – Manager – Unisys **********@*******.*** / 303-***-****

Susan Rowe – Manager/Current Customer – Carat/Rowe media – susan@rowe media.com/ 765-***-****

Thomas Cashill – Colleague – Wipro ************@****.*** / 630-***-****

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