Daneetra L. Webb
Manor, Texas 78653
Cell # 512-***-****
To obtain a position that will enable me to utilize my strong communication & organizational skills and excellent customer service skills.
Possess high standards for customer service
Highly skilled in call center operations
Multi-line phone operation proficiency
Exceptional troubleshooting skills
Good telephone service skills
Proficient in customer service and telemarketing skills Management/Supervision
Supervised 20 staff members in the absence of the team leader Work Experience
09/23/2014 – 06/12/2015 Concentrix@General Motors Austin, Texas Customer Care Specialist
•Effectively managed a high-volume of inbound and outbound customer calls.
•Screen customers to determine if they are eligible for rebates.
•Focused on quality control procedures on all General Motor automobiles.
•Address customer services inquiries in a timely and accurate fashion
•Train 15-20 staff members on quality control
•Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
•Notify customers on recalls and schedule appointments 08/20/2013 – 9/20/2014 ChaseSource @TX. TAG Austin, Texas Customer Services Representative
Performs appropriate account maintenance, tag updates, vehicle updates and payment processing to assist customers and completes corresponding outbound correspondence, internal documentation and handoffs in strict adherence to departmental policy and procedures
•Disseminates information to customers on a variety of toll related topics using training materials, handouts, and online tools
•Completes unresolved inquiry forms for referral to the Correspondence Department for a variety of situations requiring further research and attention
•Manages call length of approximately 3-4 minutes and depending on queue assignment is responsible to adhere to a predetermined level of productivity
•Researches and resolves various customer disputes and inquiries with the intention of satisfying all customer requests and resolving all customer disputes
•Completes and submits all necessary documentation including, but not limited to production sheets, time studies, batch headers, callbacks, settlement sheets, refund requests and resolved folders on a daily basis
•Helps new trainees in the use of and give feedback on new trainee’s progress
•Meets or exceeds minimum standards for production and accuracy depending on assignment 01/01/2017 - Current Maximus (Medicaid TxHealth Steps) Austin, Texas Enrollment Broker
Current duties included but not limited to helping clients enroll into their Medical and Dental plans. Helping clients choose a primary care physician also known as as pcp and to help select a main dentist. Also inform clients of possible defaults and alerts that's on recipients cases.
2009-2010 Austin Community College Austin, TX