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Customer Service Representative

San Diego, CA
June 27, 2018

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**** ******* **., *** *****, CA (H) 619-***-****

Professional Summary

History of designing and developing successful [Type] embedded software applications. Knowledgeable about a wide range of design and testing approaches. Proficient Assistant Underwriter successful in preparing documents, answering customer questions and entering data into computer programs. Familiar with ordering supporting reports, completing required documents and preparing marketing materials. Ready to offer [Number] years of experience to a challenging position with room for advancement.


MS Windows proficient

Trusted key holder

Quick learner

Shipping and receiving professional

Strong client relations

Exceptional communication skills

Multi-line phone talent



Active listening skills

Motivated team player

Work History

Shelter Attendant/Receptionist Feb 2018 - Jun 2018

WISEPlace Womens Shelter Santa Ana, CA

Responded to customer requests via telephone and email.

Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.

Greeted customers and visitors in-person and via telephone calls.

Provided clerical support to company employees, including copying, faxing and file management.

Wrote professional memorandum, letters and marketing copy.

Answered telephone inquiries from clients, vendors and the public.

Certified Peer Support Specialist Oct 2017 - Mar 2018

Community Research Foundation San Diego, CA

Responded to customer requests via telephone and email.

Copied, logged and scanned supporting documentation.

Created boardroom and courtroom multimedia presentations including video and text- sync'd depositions for enhanced understanding.

Performed initial client assessment and analysis to begin research process.

Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

Verified data integrity and accuracy.

Human Service Volunteer Jun 2009 - Jun 2010

AmeriCorps WECARE Program Santa Ana, CA

Processed applications and ensured that sensitive data was kept confidential.

Answered a high volume of calls and provided assistance through effective listening and question response skills.

Maintained a heavy caseload of approximately [Number] cases by utilizing effective time management and organizational skills.

Met with clients to conduct assessments of their current situations and establish what needs to address.

Responded to all inquiries from the general public in a prompt and professional manner.

Customer Service Representative Aug 2005 - May 2008

J.P. Mechanical,Inc. Brea, CA

Politely assisted customers in person and via telephone.

Earned management trust by serving as key holder, responsibly opening and closing store.

Served as the main liaison between customers, management and sales team.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Directed calls to appropriate individuals and departments.

Routinely answered customer questions regarding merchandise and pricing.

Dedicated to continuously improving sales abilities and product knowledge.


Diploma: Psycho-social model Rehabilitative Studies 2006

California Alcohol Addiction Recovery Resource Institute Santa Ana, CA

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