Service Representative Customer
Resume:
Latisha Goodman
Lithonia, Georgia
*******.******@*****.***
Summary
Business Administrator with 15 plus years auditing and reviewing files while ensuring all federal and states guidelines are met. Strong leadership, interpersonal, communication, problem solving, multi-tasking and organizational skills. In addition, I’m a self-starter, Business Plan Development Oriented, Dependable and Hard working and fast learner
Professional Skills
40-45 wpm 10,000 key strokes 10 key. Excel - Word - Chrome - Sap- AS400 faxing, copy and scanning
Employment History
McKesson Corporation - Medical Biller - May 2018 – Present
Norcross, Georgia,
Taking inbound calls regarding patient’s medical bills 100 plus calls daily using auto dialer following federal laws concerning HIPPA and PHI laws. Taking payments in Eclinical Works and filing/updating insurance Medicaid /Medicare and workman’s comp.
Vital Solutions Inc - Collections Agent - May 2017 – April 2018
Norcross, Georgia
Inbound/Outbound call center in a collections environment via ERP software. Monthly budgets to meet taking credit and check payments.
CSC - Team Lead - May 2009 – April 2018
Kennesaw, Georgia
Managed personnel staffing and their monthly performances provided coaching and training to employees. Trained employees to utilize time management skills, encourage goal setting and employee development. Processed and balanced 35 states while maintaining a 1% error rate.
Esoteric - Customer Service Representative - April 2008 – May 2009
Decatur, Georgia
Inbound/Outbound loan processing high volume call center approve or decline payday loans. Detailing the account, verification of employment and salary. Taking payments via credit or check.
Education
Gwinnett College – Associates - Graduated May 2017
Lawrenceville, Georgia
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