Customer Service Representative

Debra Travis

*** *. *** ***.# ***

Cincinnati, Ohio 45203

Hm513-***-****

Cell513-***-****

************@*****.***

Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapping with clients and exercises quotes. Reliable and driven, with strong time management and prioritization abilities.

Highlights

*Service oriented

*Conflict resolution expert

*Courteous demeanor

*Sharp problem solver

*Energetic work attitude

Experience

Customer service Representative

03/2017 -03/2018

Anthem Health Care Cinti, Oh

*Answer customer telephone calls regarding existing accounts.

*Make requested policy and account changes.

*Respond to questions and concerns about service, and escape calls appropriately.

*Consistently improve customer satisfaction through expert resolution and conflicts, issues, and concerns.

Customer Service Representative

Union Savings Bank Mason, Oh

Loan Service Dept.

09/2016 - 02/2017

*Promptly respond to general inquiries from members, staff, and clients via telephone, mail, email and fax.

*Resolved service issues and shared benefits of additional services.

*Developed highly empathetic client relationships and earned for delivering exceptional customer service.

*Provided backup for other customer service Representatives when needed.

Education

Robert A. Taft high school

Queen city vocational center

*Certified Culinary Arts

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