Manager Social Media
Resume:
Fatimah Alsafar, MS
**** *. ***** ***, ********, TX 75071
*******.*******@*****.***
Motivated, goal-driven, and accountable professional with experience working in hospital, dental and health insurance organizations seeking a full time position that will enable me to utilize my Master’s Degree in Healthcare Administration, extensive experience, and acquired skills to make an immediate contribution as an integral part of a progressive organization.
Skills
Language Fluency: Arabic and English
Talent Acquisition & Interviewing
Retail Management & Leadership Skills
Human Resources & Payroll
Human Resources Leadership
Project Development & Management
Account Management & Financial Statements
Staff Training, Development & Coaching
Applicant-Tracking Software (ATS) (iCIMS & Taleo)
On-Boarding and Vacancies Sourcing
Experience
SEP. 2017 – FEB. 2018
Bilingual (Arabic/English) Customer Service Advocate / UnitedHealth Group - Plano, TX
Executed a high volume of calls daily from customers and healthcare providers requesting interpretation of medical prior authorization, eligibility, claims, enrollment and health benefits.
Responsible for day-to-day client support activities, including managing the resolution status of routine to complex requests related to the clients' benefit plans, setting up new plans, optimizing plan changes, analyzing complex problems, identifying root causes and assisting with driving practical and creative solutions.
Advocated and assigned to handle customer cases in both English and Arabic.
Ensured client deliverables are accurate, timely, and meet or exceed client expectations.
Updates study and patient status information and serves as Clinical Trial Management System for Project Manager (PM)/Lead CRA.
Expert knowledge of health insurance claims, policies (HIPAA), medical procedures, health coverage and prices.
MAR. 2017 – OCT. 2017
Operations Supervisor / CVS Health - Dallas, TX
Human Resources Roles and Responsibilities include: Successfully contributed in improving Store employee retention satisfaction score more than 20% within the first 2 months of employment.
Provided strategic advisory to the business units on recruitment strategies, sourcing, job posting, recruiting marketing, and talent secession planning.
Sourced applicant pools by researching and contacting various sources such as community services, trade schools, colleges and leveraging internet database applicant tracking system (ATS) systems and social media sources.
Utilized V-Lookup, H-Lookup, Concatenating formulas, Conditional Formatting, and Pivot Tables in Microsoft Office Excel to analyze data for Human Resource Manager.
Created and prepared ad hoc reporting from Human Resource Information (HRIS) system.
Assessed the qualifications of applicants for numerous positions within the region by conducting initial application/resume reviews as well as video conferencing, phone and in person interviews.
Proven ability to develop candidate pipelines utilizing a variety of sources to include direct sourcing, networking, and social media (LinkedIn, Facebook) and presented candidates profiles to hiring managers highlighting match for the role.
SEP. 2016 – FEB. 2017
Human Resources Coordinator / Parkside Psychiatric Hospital - Tulsa, OK
Human Resources Roles and Responsibilities include: Provided full-cycle employee recruitment and guidance on Benefits Administration, Payroll Administration, Human Resource Information Systems (HRIS), Employee Relations, Compensation, Leave Administration, Organizational Development and Training Coordination.
Coordinated recruitment marketing campaigns with hiring manager and leveraged available tools and technology to be efficient and effective in the recruitment life cycle.
Provided arrangement of travel for employees to include booking flights, car rental and hotel accommodations at the request of the HR Manager and Recruiting Team.
Facilitated new hire and administration of benefits (medical, dental, vision) orientation, including beginning the journey, FSA, group life, and 401(k).
Supervised, managed, and trained a team of up to five employees.
Hands-on experience Applicant Tracking System (ATS) to increase efficiencies and identify potential candidates. Responds to candidate inquiries and works to ensure a positive candidate experience.
Leads all hiring managers to understand company recruiting process. Worked closely with the Regional Human Resources Manager to drive employer brand.
Monitored monthly form I-9/auditing expiration reports and followed up with employees on required employment paperwork.
JUL. 2010 – SEP. 2014
Practice Administration Associate / Dental Teaching Center - Irbid, Jordan
Human Resources Roles and Responsibilities include: Maintained and improved clinical patient health by fabricating fixed and removable prostheses according to dentist prescription. Restored natural teeth by fabricating crowns, bridges and molds.
Developed a strategic full-cycle recruitment patient plan to address growing dental business through marketing the business.
Coordinated patient recruitment marketing campaigns and leveraged social media (Linkedin, Facebook, Twitter) to source new patients and clients.
Communicated with clients (patients & dentists) to design and customize different types of dental appliances.
Developed patient clinic studies related materials such as: patient brochures, patient recruitment material, and presentations for patient clinical trials results and outcomes.
Identified technical issues and performed preventive maintenance of equipment at the laboratory.
Education
MAY 2018
Human Resources Management Certificate / Collin College, Dallas, TX
Coursework: Total Compensation, Employment Compliance, Labor Relations, Training and Development, HR Recruiting & Interviewing.
DECEMBER 2016
M.S. in Healthcare Administration / Oklahoma State University, Stillwater, OK
GPA: 3.90
JUNE 2011
B.S. in Dental Lab Technology / Jordan University of Science and Technology, Jordan
GPA: 3.30
Volunteer Experience
OCT. 2016 – FEB. 2017
Development Specialist Assistant / American Heart Association - Tulsa, OK
Handled daily administrative tasks, which included mailing, filing important documents, and planning and preparation for upcoming developmental events.
Achievements
Received and maintained scholarship from the Ministry of Higher Education of Saudi Arabia for both undergraduate and graduate degrees.2007-2011; 2015-2016
CVS Health: Successfully contributed in improving customer satisfaction score more than 15% within the first 2 months of employment.
UnitedHealth Group: Achieved and maintained customer service quality score of 95% out of 100%.
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