Medical Assistant Customer Service
Resume:
Heather J. Reed
Philadelphia, PA 19142
**********@*****.***
OBJECTIVE: To gain employmentusing my skills and experience to
provide quality work.
SKILLS:
Clinical: Sterile tray set-up, EKG, autoclave techniques,
veinpuncture, vital signs, physical therapy modalities, urinalysis, injections; capillary
punctures, specimen collection, patient care.
Administrative: ICD-9/CPT Coding, patientcharting, telephone etiquette,
strong interpersonal and customer service skills, Microsoft Office Suite, type 55 (wpm),
Dispatching, data entry
Certifications: CPR, HIPPA, NR-CMA CERTIFICATION, EMT, PHLEBOTOMY
EXPERIENCE:
DiningIn/Grubhub
10/14 – Present
Operations Specialist
Philadelphia, PA
Answering phones, placing customer orders, critical thinking,
making sure customers get their orders, dispatching drivers to
restaurants, keeping track of drivers and orders in various cities.
Emstar Ambulance
05/13-10/14
EMT
Springfield, PA
Safe transportof patients who require monitoring during transport, taking vital
signs and maintaining accurate records for each client
All State Career School
08/12-06/13
WORK STUDY
Essington, PA
Assisting in the Paramedic Departmentwith customer service and general
office duties
Pediatric and Preventive Medical Associates
05/11-06/11
MEDICAL ASSISTANT EXTERN
Philadelphia, PA
Triaged 75+patients weekly for single doctor practice; documentedpatient
histories gave injections and measured patientvital signs. Performed 10
urinalysis procedures weekly, and processed specimens for shipmentto Lab
Corps and Quest Diagnostics. Created and maintained files of 75 patients
serviced weekly, restocked cabinets and supplies in patientrooms.
School District of Philadelphia
09/99 – 06/10
SECRETARY
Philadelphia, PA
Filed, typed and faxed documents. Sorted in and outgoing mail, and answered
multi-line phone system.
Dr. Cheryl E. Smith, M.D.
07/03-09/05
MEDICAL
Glassboro, NJ
SECRETARY/BILLER
Answered multi-line phone system; filed and typed various documents.
Transcibed Doctor’s notes, processed mail, assigned proper codes to billing
statements.
Dechert, Price & Rhoads Law Firm
07/97-08/99
DOCKET CLERK FOR TRADEMARKS
Philadelphia, PA
& PATENTS
Filed, answered phones, sorted mail, kept track of all mail and
correspondence for trademarks and patents from Washington, DC area.
EDUCATION:
10/11-06/13 All State Career School
Essington, PA Paramedic Program (Associates Degree – G PA 3.3)
10/10 – 07/11 Thompson Institute
Philadelphia, PA Medical Assistant Diploma (GPA 3.96)
09/88 –06/92 Bok Tech High School
Philadelphia, PA High School Diploma (Business 3.5)
Contact this candidate