Customer Service

WUNMI IHUOMA

Email: ***********@*****.***

Phone: 240-***-****

SUMMARY

Highly-energetic and self-motivated individual with a solid educational background in Business Administration. Adept at establishing and evaluating profit plans and exploring investment opportunities, along with solid focus on creating financial models.

EDUCATION

Bachelor of Science in Business Administration, Covenant University, Ota, Ogun-state Nigeria. September 2006- July 2010

PROFESSIONAL EXPERIENCE

HOMECARE.COM Mclean, Virginia, September 2016-May 2017

Position: Caregiver

• Achieve 100% targets of resident care plans

• Create and maintain a continuous fun environment for elderly

• Prepare nutritious meals and served to client

• Wash dishes and clean kitchen after meal

• Support clients in personal hygiene and care such as bathing, grooming and toileting

• Create and maintain a clean, safe, and healthy environment Helped clients with laundry and performed light housekeeping duties

• provided ongoing companionship to clients

• Transported clients to and from appointments and social gatherings

• Shopped grocery and ran errands• Prepared and maintained documentation about the client’s condition and care provided.

Homecare assistance of Bethesda Maryland AUGUST 2016 TO MAY 2017

Position: Caregiver

Support clients in personal hygiene and care such as bathing, grooming and toileting

• Create and maintain a clean, safe, and healthy environment Helped clients with laundry and performed light housekeeping duties

• provided ongoing companionship to clients

• Transported clients to and from appointments and social gatherings

• Shopped grocery and ran errands

• Prepared and maintained documentation about the client’s condition and care provided.

Globacom Telecommunications Ltd, Victoria Island, Lagos-State, August 2013 – March 2014

Position: Customer Service Representative.

•Attracts potential customers by answering product and service questions; suggesting information about other products and services.

•Opens customer accounts by recording account information and also maintaining customer records by updating account information.

•Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

•Maintains financial accounts by processing customer adjustments and Recommends potential products or services to management by collecting customer information and analyzing customer needs.

•Prepares product or service reports by collecting and analyzing customer information, also contributes to team effort by accomplishing related results as needed.

Guinness Nigeria, Onitsha, Anambra March 2012- October 2012

Position: Distributor Admin Clerk

•Detailed business reporting which includes monitoring and keeping daily route activity reports (DRAR) of Van Salesmen.

•Real-time visibility of inventory and assets at the truck and enterprise level and Simplify delivery preparations of the daily stock report of the Distributor.

•Ensuring proper delivery of the Vendor Managed Inventory of Monthly and Weekly Reports of Van salesmen activities.

•Ensuring effective delivery of end of the month distributor Admin Clerk report.

Consolidated Breweries Plc. (A subsidiary of Heineken) Iddo, Lagos-State, November 2010 -October 2011

Position: Sales Clerk

•Managed and motivated dealers and distributors for margins, volumes, receivables and stock supply.

•Coordinate the administration of product orders, understood customer needs and guaranteed the delivery of company’s commitment.

•Development of retail trade by identifying opportunity areas through customer relations needs and maintained territorial trade marketing and distribution plans for merchandising/promotion/pricing.

•Managed the distribution of company brands within the territory.

•Developed strong relationships with established accounts while acquiring new ones, by establishing close working relationship with the customers (wholesalers, distributors, bulk breakers and hawkers)

SKILLS

Excellent Communication skills

Problem Solving skills

Documentation Skills

Critical Thinking skills

Listening Skills

REFERENCES Available Upon Request.

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