Sales Customer Service

OBJECTIVE

I have been a Sales Associate since ***9 with a proven sales talent and exemplary

Customer service record that leads to professional success as demonstrated by not

only positive monetary results, but a solid customer base as well. Prior to my sales

experiences, the positions I held were human resources and administrative in nature.

I now hope to find a career in which I can utilize the professional and personal skills

I have acquired during the course of my career.

EXPERIENCE

Maritas Boutique, Pacific Grove, CA

Sales Associate, Keyholder 2016 – 2017

Proactively acknowledged and assisted customers

Demonstrated ability to assess customer(s’) individual needs by building

productive trust relationships through conversation & honest

recommendations

Used product knowledge and ability to recommend clothing that suits not

only the “look” but the “pocket-book”

Processed sales & returns utilizing cash register and calculator

Assertive & open-minded team player with excellent communication skills

Partnered with co-workers to ensure 100% customer service

Assisted supervisor in identifying & resolving issues

Kept store appearance appealing and floor “shopable”; ensured all

merchandise was represented on the floor

Responsible for store Opening & Closing

Handled cash, checks, and credit card transactions

Maintained working knowledge of store’s policies and procedures

Addressed Loss Prevention immediately

Wardrobe, Pacific Grove, CA

Lead Sales Associate, Keyholder 2015– 2016

Proactively acknowledged and assisted customers

Demonstrated ability to assess customer(s’) individual needs by building

productive trust relationships through conversation & honest

recommendations

Used product knowledge and ability to recommend clothing that suits not

not only the “look” but the “pocket-book”

Processed sales & returns utilizing cash register and calculator

Assertive & open-minded team player with excellent communication

skills

Partnered with co-workers to ensure 100% customer service

Assisted supervisor in identifying & resolving issues

Kept store appearance appealing and floor “shopable”; ensured all

merchandise was represented on the floor

Responsible for store Opening & Closing

Handled cash, checks, and credit card transactions

Maintained working knowledge of store’s policies and procedures

Addressed Loss Prevention immediately

Augustinas, Carmel-by-the-Sea, CA

Sales Associate 2014 – 2015

Proactively acknowledged and assisted customers

Demonstrated ability to assess customer(s’) individual needs by building

productive trust relationships through conversation & honest

recommendations

Used product knowledge and ability to recommend clothing that suits not

only the “look” but the “pocket-book”

Met and achieved sales goals on a monthly, quarterly, and yearly basis

Assertive & open-minded team-players with excellent communication skills

Partnered with co-workers to ensure 100% customer service

Kept store appearance appealing and floor “shopable”; ensured all merchandise

was represented on the floor

Maintained working knowledge of store’s policies & procedures

Addressed Loss Prevention immediately

Nest Boutique, CA

Sales Associate, Manager 2013 – 2014

J. Jill, Carmel-by-the-Sea, CA

Sales Associate, Keyholder 2011 – 2013

Coldwater Creek, CA

Sales Associate 2009 – 2011

Sunset Cultural Center, Carmel-by-the-Sea, CA

Operations Manager 2005 – 2006

Provided executive level support to the CEO/CFO with a demonstrated ability to improvise, improve procedures and meet demanding deadlines

Worked with the Executive Director to secure entertainment; responsible for all aspects therein, including but not limited to, contract negotiation, lodging, travel, dining, green room arrangements, media & press releases, etc.

Assisted Executive Director with donor event logistics; hotels, caterers, entertainment, presentations, and invitations

Acted as Liaison between all departments to ensure open communications and reporting practices

Responsible for Theater oversight

Supervised Front Office staff, Front of House Manager, and Sound Technician

Responsible for room rental

Coordinated website updates with Webmaster

Ambassador for the Sunset Cultural Center

Community Foundation for Monterey County, Monterey, CA

Office Manager 2004 – 2005

Provided executive level support to the CEO/CFO with a demonstrated ability to improvise, improve procedures and meet demanding deadlines

Assisted CEO/CFR with donor event logistics; hotels, caterers, entertainment, presentations, and invitations

Coordinated Board meetings and mailings

Responsible for donor gift receipts, thank you letters, appeal letters, etc.

Supervised Administrative Assistant; responsible for motivating, evaluating, and directing

Managed facilities; responsible for all aspects of building maintenance

Managed capital purchases, directed vendor relations, generated and maintained equipment tracking records

Responsible for Systems Management; internal support & liaison with contractors

Coordinated website updates with Webmaster

Ambassador for the Community Foundation for Monterey County

EDUCATION

DeAnza College 1984-1987

AA in Social Sciences, Dean List 1985, 1986, 1987

West Valley 1982 - 1984

SKILLS

Hardware: Computer, Cash Register, Phone, Fax, Copier, Calculator, Printer

Software: Word, Excel, Quattro Pro, Powerpoint, Mail, Pagemaker, Visio

Typing: 80 words per minute

Social Media: Facebook, LinkedIn

7 year sales record of dedication & dependability reinforced by consistent “exceeds expectations” ratings on performance reviews

Commended by supervisors and appreciation from co-workers for flexibility in changing work hours when asked and filling in during scheduled off-days for absent employees

Volunteer – Chamber Music Monterey Bay

Contact this candidate