Administrative Assistant

CURRICULUM VITAE OF

DEOLINDA MENDES

I am a very loyal, conscientious and hardworking individual whom is self-motivated and target driven possessing a desire to succeed. I have the ability to work well under pressure ensuring deadlines are met while maintaining a high standard of work.

I do not find difficulty in attempting new tasks and am always willing to broaden my knowledge. Anything new is considered a challenge.

I have a bubbly personality and strive for excellence in all aspects of my life.

Overall, I have consistently demonstrated teamwork, multi-tasking, and organizational abilities.

I am a proactive professional who has been consistently praised as efficient by my staff, co-workers and management.

What I have to offer my future employer is integrity, hard work, discipline and an orderly approach to my duties.

I am confident that your consideration in allowing me the opportunity to prove my ability will turn out to be a great choice.

Sincerely,

Deolinda Mendes

CAREER SUMMARY

Deolinda Mendes has 32 years of experience in the banking and administrative fields.

Over the course of her career she has developed numerous skills and key attributes, namely: excellent attention to detail, the ability to work well under pressure as well as multitask. She is able to make decisions, is hard working and a team player.

Her knowledge of Microsoft Office, Word, Outlook and Excel is advanced.

She is a proactive professional who has been consistently praised as efficient by her staff, co-workers and management.

Her career started at Nedbank Ltd in May 1985 as a admin clerk in various departments. She was later promoted to check clerk of the various departments, where she worked until 1996.

In 1996, she was promoted to controller, in various departments. Her duties also included relieving of the Operations Manager and Branch Manager.

During the period of 2001 and 2004, Deolinda worked for Nando’s as an administrative clerk.

From 2004 to 2006 she worked for Quest Personnel, where she formed part of a training team, being responsible for training NBS staff on the Nedbank systems and products, for the merging of NBS to Nedbank Ltd.

In 2006, she was employed by Nedbank as a permanent staff member as a facilitator. Her duties included relieving the team leaders in various branches.

At the end of April 2006, she joined the Nedbank Private Bank division as a private bankers’ assistant. Her duties were to assist the clients with their requirements which included selling of bank products.

In 2012, she was promoted to business service specialist. Her duties included overseeing private bankers and their assistants, performing the duties of a front desk co-ordinator and compiling of reports for the area manager.

During the period of 2015 to 2017 she worked for Carlos Service Centre as a personal assistant / front desk coordinator where she performed all the administrative duties.

She achieved promotions throughout her banking career.

In 2005, she received the Employee of the Year award from Quest personnel for Nedbank, which included: training of NBS staff on Nedbank systems and products, provided customer support involving procedural changes, and excellent client service.

In 2012, she worked on a special project for Nedbank Private Bank.

Her goal is to work in a company where she can best utilize her skills and strengths to accomplish the company’s goals and objectives and at the same time get an opportunity to expand her knowledge base.

Personal Details:

Name: Deolinda (Linda)

Surname: Mendes

Date of Birth: 15 January 1964

ID Number: 640***-****-***

Residential Address: The Wolds 308, 8c Garden Crescent, New Germany, 3610

Contact Details (H): 031-***-****

Contact Details (C): 076-***-****

Email Address: *************@*****.***

Gender: Female

Nationality: South African

Home Language: English

Other Languages: Afrikaans & Portuguese

Marital Status: Divorced

Criminal Offences: None

Health: Excellent

Skills & Key Attributes:

Honest Reliable Hard Working Team Player Excellent attention to detail Able to work under pressure Able to communicate with people at all levels

Education:

Last School Attended: Pinetown Girls High School, KwaZulu Natal

Highest Standard Passed: Matric

Year: 1982

Tertiary Education:

Institution: Natal Technikon

Course: Computer Secretary

Year: 1984

Additional Education:

Institution: Through the Bank

Course: First Aider

Year: 2012

Work Experience:

Company Name: Nedbank Ltd (Durban, KwaZulu Natal)

Company Description: Banking

Position: Controller

Duration of Employment: May 1985 to December 2001

Job Duties:

• Started as a Clerk in various departments, namely: Ledgers, Investments, Savings, Enquires, Telling, ATM Custodian

• Promoted to Check Clerk of various departments, namely: Ledgers, Investments, Savings, Enquires, Telling, ATM Custodian

• Promoted to Controller of Nedbank Ltd Pinetown of all departments (Ledgers, Investments, Savings, Enquires, Telling, ATM Custodian)

• Relieving the Operations Manager and Branch Manager

Reason for Leaving: Better opportunity

Company Name: Quest Personnel – Contracted to NBS and Nedbank Ltd

Company Description: Banking

Position: Facilitator / Trainer

Duration of Employment: April 2004 to April 2006

Job Duties:

• Bank Teller

• Banker Sales & Service

• Daily bank reports

• Relieving Team Leader of various branches

• Assisted training of NBS staff on Nedbank systems and closure of NBS branches

Reason for Leaving: Employed by Nedbank Ltd as permanent staff at Nedbank Pinetown & Nedbank Hillcrest

Company Name: Nedbank Ltd (Pinetown & Hillcrest)

Company Description: Banking

Position: Facilitator

Duration of Employment: May 2006 to March 2007

Job Duties:

• Banker Fulfilment

• Banker Sales & Service

• Relieving of Team Leader Client Services

Reason for Leaving: Promoted to Nedbank Private Bank

Company Name: Nedbank Ltd Private Bank (Westville)

Company Description: Banking

Position: Private Bankers Assistant

Duration of Employment: April 2007 to May 2012

Job Duties:

• Assisting clients with opening accounts, e-mails and queries

• Investments

• Savings

• Vehicle Finance

• Home Loans

• Internet Banking

• Financials

• Daily bank reports

• First Aider

Reason for Leaving: Promoted to Business Service Specialist

Company Name: Nedbank Private Bank (Westville)

Company Description: Banking

Position: Business Service Specialist / Front Desk Co-ordinator

Duration of Employment: June 2012 to November 2013

Job Duties:

• Checking of all work completed by Private Bankers Assistants

• Checking & approving Private Bankers clients opening of accounts and ensuring all documentation in order

• Bankers Assistants to action client’s requests

• Ensuring all staff were trained on all new products and updated systems

• Maintaining of leave records

• Checking invoices received and doing payments of accounts

• Reconciling/balancing of bank general ledger/suspense accounts

• Completing weekly and monthly returns for Regional Business Service Manager

• First point of contact for clients

• Answer phones and welcome visitors to the office

• Filing

• Recording meeting minutes

• Taking messages

• Scheduling of meetings/appointments

• Co-ordination of catering for meetings/events

• Responding to emails

• Process payments

• Respond to queries

• Order/distribution of stationery

• Order/distribution of groceries

• First Aider

• OHASA compliance

Reason for Leaving: Resigned to start up own business

Company Name: Two Sisters Bakery

Company Description: Baking Company

Position: Owner

Duration of Employment: December 2013 to September 2014

Job Duties:

• Assisting clients

• Customer service

• Attending to queries

• Preparation of cakes and savouries

• Admin duties

• Petty cash

• Private orders

• Buying of stock

Reason for Leaving: Fell ill with cancer

Company Name: Carlos Service Centre

Company Description: Motor Mechanic

Position: Personal Assistant / Front Desk Co-ordinator

Duration of Employment: September 2015 – October 2017

Job Duties:

• Answer phones and welcome visitors to the office

• Filing

• Taking messages

• Responding to emails

• Process supplier payments

• Respond to queries

• Quotations

• Invoicing

• Client statements

• Follow up on outstanding payments

Reason for Leaving: Retrenched

Systems:

• Microsoft Office

• Excel

• Word

• PowerPoint

• Outlook

References:

• On request

Contact this candidate