Customer Service Microsoft Office
Resume:
Mariam Sokhna
******.******@*****.**
OBJECTIVE
A person who is very dedicated to learn skills and improve on skills. Every position obtained, I've been promoted. I possess management skills, ability to sale products, Microsoft office skills, and ability to learn. I am a well-rounded candidate with plenty of assets to benefit any business.
EXPERIENCE
Right Fit Staffing Solutions, Fall River, Ma Business Development and Recruiter
August 2017 - Present
Business Development: Responsible for marketing and client relations. Exercising different methods of marketing such as, Business to Business (B2B), Mass emailing, and Telemarketing. Building rapport. Must keep track of daily interactions with company. Must research information about company. Speak to owners, Human Resource Department (whoever oversees hiring) or managers. Have meetings, draft and present contracts based on the meetings.
Recruiting: Schedule appointments with candidates on recruiting sites, and inbounding calls. Have short interviews to understand what the candidate is looking for and, to see if the candidate could work for any clients or future clients. Process each application by doing job references and creating resumes to submit to clients to consider a candidate. Fill in job orders from clients promptly. Making sure to send in at least 3 people for an interview. Keeping in contact with current clients to see how employees are doing, dealing with call outs, sick time paper work, letters, hiring, and terminating candidates. Also doing miscellaneous office work. Coming up with different systems to keep papers and information organized.
H&R Block, Seekonk, Ma Client Service Professional
January 2017 - April 2017
Greet clients and check them into the system. Set up the necessary items the Tax Professional will be need during their appointment with each client. Make sure each client is matched with the appropriate Tax Professional pertaining to the client's situation. Schedule and reschedule appointments via walk-ins or over the phone. Make about 50-100 calls to existing customer who haven't schedule an appointment yet. Answer about 20-50 calls daily.
Global Marketing Inc., E. Providence, RI (Closed) Client Executive
February 2016 -July 2016
Promoted Verizon services to business in the South Eastern New England area. Managed and taught a team of new hires how to effectively promote Verizon products and services. Provided innovative customer service and communication for business owners. Obtained information and entered it into a system accessed through a tablet provided by Verizon. Handed negotiations and contracts with business owners. Accounted for all the trained salespeople returned signed contracts and tablets daily.
Cityside Distribution, Providence, RI (Closed) Account Executive
January 2015 - December 2015
Endorsed a brand of makeup called Makeover Essentials to businesses and local consumers via door to door sales. Mastered the skills needed to effectively promote makeup products while meeting a daily quota. Managed satellite companions and worked with others while being accountable for individual performance.
EDUCATION
CCRI, Lincoln, RI Business Administration
Anticipated graduation May 2020
Concentration in Marketing
Johnson & Wales University, Providence, RI
September 2014 - May 2015
St. Andrews School, Barrington, RI High school
September 2010 - May 2014
Graduated with a High School Diploma
GPA 3.53
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