Customer Service Manager
Resume:
Samantha Fahmi
Los Angeles, CA ***43
Cell: 310-***-****
Email: *****************@*****.***
QUALIFICATIONS:
Innovative event planner with outstanding communication, interpersonal, and organizational skills. Adept at quickly assessing needs, developing plans and implementing effective solutions that meet company needs in event planning. Dedicated to exceptional service and high levels of performance in every task.
EXPERIENCE:
06/10-present Active Love 4 Active Pets Los Angeles, CA
Owner, Founder
Offered reliable in home pet sitting; including medication administration (oral, aural, ophthalmic, SQ, IM, IV and via feeding tube)
Performed physical therapy
Maintained client information in an organized manner
Developed consent forms, authorization agreements, while maintaining current licenses and bonding requirements
Handled various bookkeeping duties
3/07- present Animal Surgical & Emergency Center Los Angeles, CA
Emergency Department Receptionist; Supervisor
Facilitated effective communication between staff doctors, clients and referring veterinarians
Processed high volume phone calls on a multi-line phone system, deriving pertinent information and disseminating valid information to clients (both current and potential), staff doctors and referral veterinarians
Interacted directly with clients in emotional situations, including gathering case histories and handling financial transactions
Facilitated hospital flow; supervised a staff of 20 people
Scheduled appointments, maintained client and patient data, processed financial transactions and performed end of day reconciliation using EMR system
Maintained high standards of client medical records by filing, breaking down and reviewing paper and electronic charts
05-07 All American Deli & Ice Cream Culver City, CA
Supervisor
Maintained high standards of customer service during high-volume, fast-paced operations
Communicated clearly and positively with coworkers and management
Mastered point-of-service (POS)computer system for automated order taking
Handled currency and credit transactions quickly and accurately
Followed procedures for safe food preparation, assembly, and presentation
Assisted management with inventory control and stock ordering
loyal clientele through friendly interactions and consistent appreciation
Resolved complaints promptly and professionally
Cross-trained and coordinated scheduling with team members to ensure seamless service
Took initiative to find extra tasks when scheduled duties were completed
Performed opening and closing duties without manager supervision effectively
EDUCATION:
Oct 2015 QC Event Planning Wedding & Event Planner Online
May 2005 Culver City High School High School Diploma Los Angeles, CA
2009 Cedar Valley College Vet Tech Program Online
2006-2007 Cal State University, Dominguez Hills Carson, CA
2005-2006 West Los Angeles College Culver City, CA
PROFESSIONAL REFERENCES: Letters of Recommendation available upon request
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