I have worked a variety of jobs while raising my children, during which time I have learned a great deal about Customer Service. I have a lifelong fascination with the Health Insurance Industry, and have worked for the past 14 months directly in this field. In addition, I have learned a great deal about this industry on my own. I consider myself to be one of the most informed people in this arena regarding it's social impact and permutations. Education

J.D.: Law

Duquesne University School of Law

Bachelor of Arts: English and Psychology

Saint Vincent College

Double Major, With Honor

Experience

Benefits and Claims Specialist

Ventegra

I spoke with pharmacies, physicians and members to educate them about the insurance plan benefits, update and confirm eligibility and make sure the pharmacy got a paid claim. At Home Agent

Lincoln Financial Group

Assisted members with their retirement plans, distributions, loans and hardship provisions. At Home Agent

Teletech at Home

I assisted members with their weight loss plans,processed payments and made sales. At Home Agent

Teletech at Home - COBRA Services.

Assisted participants with enrolling in, paying for and terminating their cobra accounts. I also informed participant if they were cobra eligible based on their work hours and employment status. Further, I obtained auhtorizations from insurance carriers and detailed the participant's deductible and copayments.

I was made permanent on the cobra project after a temporary assignment ended in Health and Welfare and was the highest scoring agent on my team in April. At Home Agent

Teletech at Home

Health and Welfare Agent

I assisted participants in their open enrollment and processed elections.I explained to participants their eligibility for certain health and welfare plans.

I informed participant's what their approximate out of pocket costs would be for procedures and services and informed them of their copayments and deductibles. I explained the differences between gold, silver and bronze plans and 90/10, 80/20,and 70/30 insurance. Explained how the ACA influenced their health insurance options. I followed all applicable HIPAA procedures and security measures. Documented all calls using FACETS and siebel.

Used citrix, pigin chat, siebel,caspro.

Mountain Home, ID H: 208-***-**** *********@*****.*** 01/2014 to 08/2014

Boise

05/2005 to 08/2012

Belle Vernon, PA

01/2003 to 01/2004

Pittsburgh, PA

Cashier

Maverick

I was a cashier.

I assisted guests with purchases, solved problems and worked closely with the public. Balanced Till at end of shift

Lead Cashier

Cashier

Getgo from Giant Eagle - Belle Vernon, PA. I was the lead cashier. I covered shifts, assisted with paperwork and help guests make purchases. Balanced Till at end of shift

Legal Assistant

Vince Baginski, ESQ

I was a legal assistant while in law school.

I drafted complaints, filed court documents and took care of secretarial duties. Skills

Customer Service (More than 5 years)

Process Implementation(Less than 1 year)

Project Management (Less than 1 year)

Receptionist (Less than 1 year)

Retail (Over 5 years)

People Skills

Customer Service

Project management

Contacts

Self-motivated

Strong verbal communication

Psychology

Technical Writing

Powerful negotiator

Process implementation

Retail

Skills

ACA, cashier, citrix, Customer Service, English, insurance, Team leadership, law, Legal, negotiator, People Skills, Project management, Psychology, Receptionist, Retail, Sales, secretarial, Self-motivated, Siebel, Technical Writing, verbal communication

Activities and Honors

Dean's List 1995-1999, St Vincent College, Latrobe, PA Graduated with Honors 1999, St Vincent College, Latrobe, PA

Contact this candidate