MICHELLE GRUND
**** ********* *********, *** **** Ph: 734-***-****
Ypsilanti, MI 48198 *****.********@*****.***
Summary
Accomplished and energetic Operations Manager with a solid history of achievement in
financial management. Motivated leader with strong organizational and prioritization abilities.
Areas of expertise include, Compliance, Management and Training.
Skills
Microsoft Office Suite
Administration & Clerical
Management
Independent & Team Worker
Troubleshooting & Analysis
Client & Personal Services
Accounting Principles
Training & Education
Compliance Monitoring
Information Technology
CRMs (Salesforce, Redtail)
Experience
Operations Manager Apr 2004 -Present
Roberts Financial Services, Inc Marquette, MI
Conduct periodic internal reviews or audits to ensure that compliance procedures are
followed.
Review communications such as securities sales advertising to ensure there are no
violations of standards or regulations.
Create training and operating procedures for employees to increase productivity and decrease errors.
Work through complex problems with clients to their satisfaction
Purchase new technology and troubleshoot any issues that may arise.
Assets under management increased by 400% during tenure
Bookkeeper May 2004 -Dec 2004
Nordic Bay Lodge Marquette, MI
Prepare and process payroll information.
Reconcile records of bank transactions.
Debit, credit, and total accounts on computer spreadsheets and databases, using
specialized accounting software.
Education
Bachelor of Science: Finance, Personal Finance Marquette, MI
Northern Michigan University Dec 2003
AACCSB Accredited School