IT Business Support Analyst

Ehab Emadeldin Mohammed Hassan

Kuwait, Salmiya, Block 3

60095435

********@*******.***

LinkedIn: Ehab E. Hassan

Nationality: Egypt, Alexandria

SUMMARY (IT BUSINESS SUPPORT ANALYST)

More Than 9 years in Systems Support Analysis, Business Solution Consultant and Implementing.

Defines and documents business processes for (finance, sales, operations, Supply chain, Human Resource.) and fully understands how processes integrate throughout the ERP - Studies “as-is” business processes and defines “to-be” processes to streamline workflows/efficiencies.

COMPUTER SKILLS

ERP: Microsoft Dynamics AX2009 / Ax2012 R3 / 365 Cloud.

Business Core System:

oInsurance: First Apex (Takaful & Non-Takaful) – Motor, FGA, Medical, Marine and Group life.

oCharity: IICO Charity System.

Finance Systems: Aswaq5, Aswaq6, 10Soft, and Exceed-Erp. Dynamics Finance.

CRM: ZOHO ManageEngine, Salesforce.com.

Contact Center: Telefinity

Database: Microsoft SQL Server 2005, 2008 R2, 2016 and Pervasive PSQL™ v10.

Platforms: Microsoft Windows7, Windows 8.1, Microsoft Windows Server 2003 and 2008r2.

Programming: PowerBuilder 11.0 and Microsoft Visual Studio 2005, 2008.

Reports Design: ReportEase Plus designer, Crystal Reports, Jaspersoft Studio BI tool and the SQL Server Reporting Services (SSRS).

Network: Active Directory 2008r2 and Remote Desktop.

EXPERIENCE

IT Business Support Analyst (Senior)

Feb 2018 : Present

International Islamic Charity Organization

www.iico.org

Work Specially on:

oMicrosoft Dynamics 365 Cloud: Analyst, implementation and daily support.

oManageEngine (ZOHO): Analyst, implementation and daily support.

oCharity Core System (built on-house): business analyst and daily support.

Provide technical recommendations in assessing IT software projects and initiatives to support and enhance the new changes.

Provide BRD (Business Requirement Documents) and FRD (Function Requirement Documents) after analysis the users issues in the system, in addition of improve the current systems, workflows and process.

Make recommendations on custom applications which include several data capture systems.

Investigate and resolve application functionality related issues and provide first line support and troubleshooting of the Systems.

Become super user of application in order to provide assistance/advice to business users in effective utilization of applications.

Assist in troubleshooting software application issues.

Troubleshoot technical issues and identify modifications needed in existing applications to meet the user requirements, including report generation with changed parameters.

Work closely with business user, to examine existing business models and flows of data, discuss their findings, and coordinate with vendor for appropriate response.

Senior System Analyst

Dec 2014 : Jan 2018

Warba Insurance Company

https://warba.insure/

Work Specially on Microsoft Dynamic AX2009, and general support for First Apex Insurance System, Vinus Attendance System, and Border Policy system.

Provide technical recommendations in assessing IT software projects and initiatives to support and enhance the new changes.

Provide BRD (Business Requirement Documents) and FRD (Function Requirement Documents) after analysis the users issues in the system, in addition of improve the current systems, workflows and process.

Make recommendations on custom applications which include several data capture systems.

Investigate and resolve application functionality related issues and provide first line support and troubleshooting of the Systems.

Become super user of application in order to provide assistance/advice to business users in effective utilization of applications.

Assist in troubleshooting software application issues. E.g. MS Dynamics Ax2009 and Insurance System.

Troubleshoot technical issues and identify modifications needed in existing applications to meet the user requirements, including report generation with changed parameters.

Perform the data mapping, formatting and tackling all business units to assist in addressing and resolving system issues.

Work closely with business user, to examine existing business models and flows of data, discuss their findings, and coordinate with vendor for appropriate response

Perform the above mentioned roles and responsibilities in compliance with the Information Security Management System (ISMS) policies, and report any information/physical security breaches or incidents to Corporate Security Department immediately. Also to ensure that all team members are following the mentioned policies.

Systems Functional Consultant (ERP)

June 2007 : Nov 2014

Ajyal Information System (Kuwait Branch)

http://ajyal.com/en/index.html

Primary responsibilities include Analysis, support, implement equations and ERP customizations.

Making in professional the FRS (Function Requirements Specifications) and FRD (Function Requirement Documents) and UAT (User Acceptance Test sign-off)

Work deeply with Financial Modules, Human resource Modules, Inventory & Procurement, Full Supply Chain & POS, Manufacturing & Production lines.

Developed and tested new financial reporting system using ReportEase Plus designer and Crystal report.

Deployments new Patches, versions and new system/DB customizations with high knowledge by SQL Queries/DB

Train, Implement and consultant more than 40 projects.

Maintains and forms documents applications.

Accountant (General) & ERP Administrator

June 2005 : May 2007

Light Food company

https://lightfoodcompany.com

Primary responsibilities correlated by accounts transactions.

Preparing finance performance reports (Fortnightly, Monthly, Biannually and Annually)

Bank Reconciliation, Payroll and Indemnity.

Network IT

May 2004 : May 2005

Kuwait Municipality

www.baladia.gov.kw

Primary responsibilities include TCP/IP activities

Active directory, Firewall and network securities.

Problem-solved hardware issues.

Self-Employment (Owner & Manager)

Feb 2003 : April 2004

Internet Café (The One)

Primary responsibilities include Management, Finance documents and Taxes.

Active directory, Firewall and network securities.

Problem-solved hardware issues.

EDUCATION

Introduction of Insurance

2015

Warba Insurance, Kuwait

Self-Management and Planning

2015

Warba Insurance, Kuwait

Presentation Skills

2015

SAS, Kuwait

Career Creativity

2015

Global Experts (Institute for Training), Kuwait

Delivering Training (Train the Trainer)

2015

ACK (Australian College Of Kuwait), Kuwait

English Language for professionals

2014

High Studies Institute, Kuwait

Strategic Management

2009

Global Consultant, Kuwait

Management Accountant and Reporting

2009

Global Consultant, Kuwait

Business Analysis

2009

Global Consultant, Kuwait

Crystal Report Design

2006

Information System Consultant Group, Kuwait

Faculty of Commerce – Accounts Section (Bachelor’s Degree)

1998 - 2002

MNF university, Egypt

HABC Level 3 International Award in Delivering Training (Certificate)

November 2015

ACK (Australian College Of Kuwait), Kuwait

MEMEBERSHIP

IMA (the worldwide association of accountants and financial professionals)

Membership/Role: 1150107

Member since: May 2009

MAJOR PROJECTS

Border System

2015 - 2015

Kuwait, Warba.

Al Mulla Integration Project

2016 - 2017

Kuwait, Warba.

Gap-Analysis for upgrade Dynamic Ax 2009 to Ax 2012 R3

2015 - 2016

Kuwait, Warba.

Gap-Analysis for CRM (Salesforce.com)

2015 - 2016

Kuwait, Warba.

Mechanism of Uploading Facility

2015 - 2016

Kuwait, Warba.

Al Sanea chemical products (Full ERP + Manufacture)

2012 – 2013

Kuwait, Subhan.

Bridgestone Tire Distribution Company (Full ERP)

2010 – 2012

Kuwait, Al Shuwaikh.

Alsayer group (Full ERP)

2011 - 2015

Kuwait, Al Shuwaikh.

International Islamic Charitable Organization (IICO) (Full ERP)

2008 - 2009

Kuwait, Southern Surra.

Qurtoba Furniture (AT HOME) (Full ERP)

2007 - 2009

Kuwait, Aldajij.

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