Accounts Receivable, Collections, Customer Service
Resume:
SKILLS
EXPERIENCE
KIM TUCK
**** ***** ****, **********, ** 35215 H: 205-***-**** ***********@*****.*** Submitting fraud claims via call
center
Collection/Accounts receivable
Customer Service
11/2009 to 11/2016 Customer Service Representative/Account Receivable Representative Print Smart Inc - Birmingham, AL
Calculated figures such as discounts, percentage allocations and credits. Verified details of transactions, including funds received and total account balances.
Coded the general ledger and processed vendor invoice payments. Balanced batch summary reports for verification and approval. Researched and resolved billing and invoice problems. Maintained accounts receivable documentation electronically and on paper.
Handled cash and deposits using the proper accounting procedures and documentation.
Increased efficiency and alleviated work loads by creating a new Excel financial recording system.
Researched and resolved collections and billing disputes with tact and efficiency.
Screened telephone calls and inquiries and directed them as appropriate. 11/1992 to 06/1994 Collections Officer
New South Federal Bank - Birmingham, AL
Collected on automobile loans.
Managed repossession details.
10/1991 to 11/1992 Teller/Collections/Loan Officer ACIPCO Credit Union - Birmingham, AL
Opened new customer accounts, including checking, savings and lines of credit.
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Processed cash withdrawals.
Trained employees on cash drawer operation.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Examined checks for identification and endorsement. Maintained confidentiality of bank records and client information. Performed daily maintenance of the loan applicant database. Educated customers on the variety of loan products and available credit options.
EDUCATION AND TRAINING
SKILLS
05/1990 to 10/1991 Collections Officer
Alabama Telco Credit Union - Birmingham, AL
Collected on Visa loans.
10/1988 to 05/1990 Collections Officer
Colonial Bank - Birmingham, AL
Verified details of transactions, including funds received and total account balances.
Collected funds for student.
loans and automobile loans.
06/1987 to 10/1988 Teller
Colonial Bank - Gardendale, AL
Opened new customer accounts, including checking, savings and lines of credit.
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Processed cash withdrawals.
Adhered to Colonial Bank security and audit procedures. Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Examined checks for identification and endorsement. Processed treasury, tax and loan payments.
Supplied tellers with coin and currency as needed. Maintained confidentiality of bank records and client information. Delivered prompt, accurate and excellent customer service. 03/2018 to Current Financial Crimes Specialist 2
Wells Fargo/Randstadt - Birmingham, Alabama
Achieved proper compliance and accurate executive level reporting. Directed specific questions to appropriate branch personnel. Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
Delivered prompt, accurate and excellent customer service. Maintained confidentiality of bank records and client information. 1987 High School Diploma
Mortimer Jordan High School - Morris, AL
Accounts Receivable
Financial Fraud Claims
Customer Service
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