Project Management

Michelle Juhola

**** ******* **. • Salem, WI ****8

Phone 262-***-**** • *******@*******.***

Professional Profile

Accomplished IT professional with 14 years of experience in large scale project management, implementations, system analysis, and process development with proficient reporting and documentation skills. Capable of adjusting rapidly to new and challenging situations as well as working well independently, to meet time-sensitive deadlines and business needs. Result orientated communicator with the ability to build productive relationships and collaborate with multiple departments.

Project Management Mergers and Acquisitions Technology Implementation

Scrum Master Project Reporting SharePoint Development

Agile Methodologies Network/End User Security Process Improvement

Experience

Project Manager/ Coordinator / Reporting Lead

MAKE Corporation

Discover- Riverwoods, IL

June 2017 – April 2018

Diners Club International (DCI) Client – Project Management

Waterfall progression to Agile Project Management methodology, prioritization and reporting of Business Technology projects; submitted by various departments for enhancement of applications. Managed project enhancements to Global Vision to increase data retention periods and reporting of those periods, to include single sign on and to enhance reports to include categorizing for Lyft, Airbnb and other transactions; and translations of the application to Portuguese. Distributed Access Data Solutions back end tool enhancements to effectively deliver desired results to participants to support multiple applications. Secure Post Office enhancement to support increased usage of the application and reduce timeouts accessing folders. As well as, Management Information System (MIS) Tools redesign to deploy DataPoint Small Business to offer and accept Diners Club International card to smaller businesses in Europe. Managed a Strong Auth project to improve security as well.

Project Coordination

Developed DCI Client SharePoint site to improve stakeholder visibility and tracking the status and prioritization of projects. Organized information for archive of projects for project audit. Created and maintained a DCI Client RAID/ROAM Log. Developed a Realtime Board for the Business Technology, Products and Operations teams to collaborate on KANBAN development, Prioritization, and Agile training information. Created a backlog of work in priority of the business needs. Developed a DCI Client meeting cadence to reduce meetings in an agile method. As well as a process for communications of meetings and status to stakeholders.

Worked with the Q of A Program Manager to enhance and develop Q of A Program SharePoint site RAID/ROAM Log and Working Task List to coordinate 12 workstreams of Project Milestones at the Program level. Created a Realtime board for the various workstreams to collaborate and for visibility to the Program Manager and Stakeholders.

Reporting Lead

Developed a customized SharePoint list and reporting to show Stakeholders the Business Technology (BT) department workload and business priority. Developed trend reports for work being completed each week, month and quarter in the BT department as well as showing project work completed vs. daily workload completion. Established weekly PowerPoint decks to distribute to Stakeholders for visibility and awareness of gaps in the resource vs. workload. Created a SharePoint dashboard for visibility as well.

Project Management Associate

Randstad Technologies

Johnson Controls Inc- Glendale, WI

Sept 2014 – March 2017

Mergers and Acquisitions- JCI/Tyco Integration- Network Standardization of 700+ Tyco Legacy sites; to integrate Network/Voice Hardware to a JCI standard and add the site to the Verizon vendor managed services.

Business Analyst- Prioritization of 750+ Sites for the Network Standardization Factory Process. Maintain, gather and report on database information for all sites, gather local business and IT contacts, real estate moves and collocation activities. Vendor relations for site survey scheduling globally. Database is now used as the main source of truth for the remainder of the project for various work streams. SharePoint creation for Network Standardization team as well as site Administrator. Screening and creating Partner accounts for vendors on SharePoint as well as RPS (Restricted Party Screening), clearing vendors for on-site visits to government restricted sites. Working with vendors for Level One Agreements for onsite work or government restricted sites.

Mergers and Acquisitions- Name Change Project A subproject of Cyclone Project, to change the names on SA’s- PO’s and websites to the new company name and logo.

Reporting Lead- Clarity reporting of project to plant level milestones, budget, status and RAID items. SharePoint Site development and administration. Scope Management Lead. Support of LES PMO leadership team and various Application Leads. Coordinated Workshops, meals, special events and accommodations for up to 40 people globally.

Mergers and Acquisitions- Cyclone Project Merger and Acquisition of Legal Entity Separation (LES) Global Automotive Separation of Seating and Interiors. Scope of IT work covered the establishment and conversion to the new company structure in 6 different ERP systems, across 35 countries, 200 manufacturing plants, and a budget of 50M. Work was completed over 8 implementation waves and required close coordination with 13 other core non-IT functions to meet critical legal and tax deadlines.

LES Reporting Team Lead- Clarity reporting of project to plant level milestones, budget, status and RAID items, Plant level actuals and accruals were reported daily during conversion. SharePoint Site development and administration. Scope management Lead. Support of LES PMO leadership team and various Application Leads. Coordinated Workshops, meals, special events and accommodations for up to 40 people globally.

Mergers and Acquisitions- Falcon Project- Merger and Acquisition of Automotive Interiors joint venture with Yanfeng to become the World’s largest automotive interiors company. Headquarters located in Shanghai with engineering, development and customer centers in United States, Europe, China, Japan and India. Scope of IT work covered 471 applications across 20 countries and 32 manufacturing sites and a budget of 20M. Work was completed over 5 implementation waves and encompassed both application and infrastructure work streams Project received JCI Chairman’s award for excellence.

Lead of LES Clarity resource time reporting, budget and status reporting. Reporting the status of carve out and separation of 471 Applications and supporting infrastructure transition; across 20 countries and 32 manufacturing sites using SharePoint. SharePoint Site development and continual process development and improvement of site for ease of access to information distributed to teams globally. Support of LES PMO leadership team and various Application Leads. Lead Application Licensing team and developed a SharePoint site and process with the M&A team to gather and retain licensing information in a manner that was used, and continues to be used, for various other projects within M&A. Coordinated Workshops, meals, special events and accommodations for up to 40 people.

Cost Optimization Project- $11 million in savings across North America. Project consisted of cost saving procedures related to Hardware and Software compliance, Server virtualization, Mobile communications, Printing reductions, LAN/WAN conversions, reductions and rightsizing of network, and conversion of conferencing systems. IT Project analysis and converting multiple projects to roll into this cost saving schedule.

Project Associate within a team of four people- brought $11 Million in savings to the company. My responsibilities included SharePoint Administration and process development, system analysis, reporting, working with various IT teams and Departments to coordinate scheduling. Working with subject matter experts to schedule system updates, upgrades and hardware exchanges and helping to supply resources to fulfill their cost saving procedures when needed. The team also analyzed cost saving measures internationally for the company to find savings globally.

Implementation Specialist- Tier III Software/Server Support Technician

KForce

Follett Software McHenry, IL

June 2014 Sept 2014

200+ projects to be completed while students are out of school

Projects include:

Supporting Windows 2003, 2008 and 2012 servers

Planning meetings with new and current Destiny clients

Installation of the Destiny software

Configuration of software accounts and permissions

Running SQL Queries – Clean database after importing the data

Support and install software for schools nationally/remotely

Configuration, set up, and schedule the tasks to do software installations

Follow up documentation to fit client custom installation

Technical training of Destiny Administration provided to the client

LAN Support Technician II-System Analyst- Project Management –

DOD Public trust clearance

Engineering Services Network (ESN)

United States Department of Veterans Affairs Benefits RO, Milwaukee, WI

September 2012 June 2014

Member of the O&M Project Management team overseeing,

Project action items, time restraints, and resources

Creating project charters, weekly reports and status updates to upper level management.

Maintained SharePoint site for project management team and resources.

Team member of multiple projects such as Capture Point migration to P8 rollout, O&M system monitoring, Remote Office Disaster Recovery and Co-location, MSAR Migration Phase II, Firmware Inventory and Upgrades to meet COTS Configuration and CRISP standards.

Assist in maintaining an inventory of all onsite IT Resources.

Monitor 20+ servers and report various statistics and storage requirements.

Monitor Database Repositories

Administer and maintain all server hardware and software applications.

Ensure backups are monitored and test data recovery from tape, report daily data totals.

Work with vendors and internal support contacts to resolve technical problems with hardware and software.

Provide diagnostic assistance to remote users at many sites, to determine the cause and resolution of problems encountered in the use of software and website.

Create and maintain documentation on IT processes.

Support remote RO IT staff on daily tasks of monitoring and maintaining systems, troubleshooting and configuration.

Assist in proper disposal/sanitization of all retired equipment in accordance with DOD guidelines.

IT Support Services-Technical Writing

Adecco Technical

SC Johnson Contractor, Racine, WI

February 2010 September 2012

Network Administrator- Project Management

DRS Power and Control Technologies Contractor, Milwaukee, WI

November 2007 February 2010

Domain Migration of:

HP Blade Center installation and configuration

Network/Domain migration for multiple remote facilities; including Cisco switching and routers, VOIp deployment, configuration and support.

Large scale migration, maintenance, and troubleshooting of Microsoft platforms including Active Directory, SQL, Exchange, Blackberry BES server and Office Communicator.

Monitoring of Network System and diagnostics of system failures to develop solutions to maintain a stable and secure network.

WiFi and VPN configuration and user support.

Configuration and server deployment of backup system for remote facilities and creation of file share servers.

Supported deployment of TrackIT 8 ticketing system and provided end user support.

Project Manager for the following Projects

Corporate security mandate- GuardianEdge Encryption for local and remote deployment of 700+ laptops and desktops to meet DOD standards.

Upgrade of GuardianEdge encryption.

FTP Server administration- implementation, security, account access parameters, and user documentation to meet customer needs and DOD security standards.

Maintain DOD standards and FIPP Standards during all Project planning and configuration to meet company security standards.

Symantec Antivirus project upgrade, configuration, troubleshooting and deployment for 90+ servers and 700+ computers.

Daily tasks included:

VMware server- Administration of 90 + virtual servers-creation, deployment, troubleshooting security updates and maintenance.

SharePoint Administration and troubleshooting.

Created numerous procedure documents for technicians and end users for step by step procedures for various tasks during projects.

Executive support.

Development of On-call strategy to meet company needs during plant closings and off hour support.

Software Support of engineering software such as Solidworks, AutoCAD Engineering/Electrical and Siemens.

Education

DeVry University Addison, IL Bachelor of Science

Network and Communications Management

June 2006, 3.79/4.00 GPA Magna Cum Laude

Technical Skills

Hardware: Dell, IBM, HP

Project Management Software: Daptiv, MS Project, CA Technologies- Rally/Clarity/System Development Life Cycle (SDLC)

Software Systems: Server NT/2000/2003/2008 R2, Windows 2000/XP/Vista/WIN7/WIN8/WIN10, VMware, Active Directory, SharePoint, MS Exchange, SMS, MS SQL, SCCM, FileNet MS Office 2003/2007/2010/2013, GuardianEdge, SafeBoot, RPS

Monitoring software: Solarwinds, HP Insight / iLo, Oracle Solaris 10, Hitachi Hi Track

Networking: LAN/WAN, Ethernet, WiFi

Backup: ARCserve, NetBackup, IBM LTO Ultrium Tape Backup, Tivoli, Ghost

Protocols: FTP, VPN, SMTP, TelNet, VLAN, DHCP

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