Customer Service Representative

PROFESSIONAL PROFILE

Reliable, self-starter, critical thinker, articulate, people oriented, friendly, outgoing, and sincere college student majoring in Physical Therapy with award-winning experience in customer service, problem solving and an ambitious continuous learner - with a proven record to perform the following skills:

Team Player

Reliable

Problem Solver

Great Social Perception

Critical Thinker

Convey information effectively

Organized

Resourceful

Multi-Tasking

Self-starter

Accurate

Microsoft Word

PowerPoint

Outlook

PROFESSIONAL EXPERIENCE

Room Attendant, University of Maryland Medical System, Baltimore, MD 2016 – Present

Display University of Maryland Medical Center Behavioral Standards at all times

Clean all assigned areas including but not limited to resident rooms, bathrooms, common areas, hallways, nursing stations, hand rails, shower rooms, public bathrooms and offices as assigned

Maintain cleanliness of utility and storage rooms

Disinfects and sterilizes equipment utilizing University of Maryland Medical Center cleaning standards

Properly empty wastebaskets, transports trash and waste to disposal area

Customer Service Representative, Au Bon Pain, Baltimore, MD 2014 – 2016

Accurately operated cash registered; calculate charges and proceed payments

Greeted and served customers in a friendly & courteous manner

Safely transported products from storage rooms to satellite location of Au Bon Pain.

Maintained a clean and sanitized work area

Caregiver, Bwell Healthcare, Randallstown, MD 2013 - 2015

Assisted clients with daily living activities and personal grooming

Managed clients schedules and ensured all doctor’s appointments were maintained

Performed light housekeeping duties and meal preparation

Performed general household tasks such as laundry, shopping errands, and transportation

VOLUNTEER EXPERIENCE

In-Patient/Out-Patient Therapy Volunteer, University of Maryland Medical Center, Baltimore, MD 2017- 2017

Observed physical therapist perform routine exercises on patients

Supported office manager with routine office duties such as: filing, answering phones, and copying

Cleaned and sanitized work areas for therapist and restocked linen for patients

CERTIFICATION

CPR Certification Exp. 4/2018

First Aid Exp. 4/2018

Customer Service Certification, Business Interface, LLC

EDUCATION

Associate of Applied Science Candidate, Baltimore City Community College, Baltimore, MD 2019

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