Patricia L. Matson
Yucaipa, CA *****
SUMMARY OF QUALIFICATIONS
A versatile, results-oriented professional with a proven track record in various business environments – administration, computer, manufacturing, health care, aerospace, and distribution.
Efficient and organized
Problem solving skills
Strong people skills
Broad business knowledge
Coordinated various successful on-site and off-site meetings with substantial savings in rates through negotiation.
Taught team members software and organizational skills to increase effectiveness and productivity within company.
Demonstrated organizational skills through efficiency, follow through and single-mindedness.
Learned whatever was needed quickly to augment its favorable implementation with consistency in every position held.
Expert skills in Microsoft Office: Word, Excel, Powerpoint, Outlook.
Adept at software to include: the Internet, Palm Pilot, WordPerfect, Lotus 123, dBase, Act!, Telemagic, Maximizer, Oracle, Goldmine, Sidekick, ccMail, SBT, Champion, MAS-90, Quickbooks, Visio and proprietary mainframe software. I am willing to learn other software programs.
OWNER, WWW.PAPERWORKPARTNERS.COM and WWW.PATSWRITEMIND.COM – Jan, 2003 to present
Sole proprietor of Virtual Assistant and Copywriter services company. Administration with a writing niche, providing articles, site copy, proposals, training curriculum, autoresponders, ghostwriting, editing and proofreading. Creator of Site copy, blogs, articles, books and ebooks, and curriculum
OFFICE MANAGER – SISCO INDUSTRIES – 12/02 to 10/03
Responsible for Customer Service, Order Entry and shipping liaison. Supervised five.
EXECUTIVE ASSISTANT TEMP. JOBS, Various Temp Agencies (2/99 – 12/00)
RelyStaff-Arthur Gilbert (3/99); Chambers, Dunhill, Rubin (5/99)
Volt-Leiner Health (6&7/99)
Innerstate Personnel-Seiko (8-11/99)
EXECUTIVE ASSISTANT: Alliance Consumer International, Lynwood, CA. (1/98 - 2/99)
Responsible for executive administrative assistance to the President, CFO and Director of Operations. Also supervise the administrative staff, order entry, production scheduling, invoicing, forms creation and administration throughout the company, supplies, interviewing of clerical staff, sourcing of office equipment. Process Improvement trainer and facilitator.
ADMINISTRATIVE ASSISTANT: Value Behavioral Health, Long Beach, CA (8/96 to 12/97)
Assistant to the Director of Quality, Planning and Management. Responsible for correspondence, setting up department files, notes taking at the Quality Planning Committee meetings monthly, flight scheduling, expense reports as well as learning analysis methods and medical terminology in order to facilitate the creation and writing of monthly and quarterly quality improvement reports for ten California Clinical Groups. Assisted in on-site training for intake staff at CG. Process improvement trainer and facilitator to implement profitable, efficient office processes and procedures.
CONSULTANT: (10/94 - 8/96)
Peerless Suede & Leather, LA. Successfully produced telemarketing campaign to promote sales for reweaving division. Assisted in plant management and workflow processing.
SOTA Systems Group, Irvine. Telemarketing campaign for computer service contracts and network sales.
SENIOR SALES TRAINING MANAGER: Ingram Micro, Santa Ana, CA (2/89 - 10/94)
Responsible for Sales Training in California, Buffalo, Toronto, Miami and overseas locations as required. Directed three Asst. Sales Trainers. Responsible for needs assessment, development and resourcing of all training for Inside and Outside Sales teams. Subject matter includes in-house software systems, sales skills, negotiation skills, time and account management. Training materials have been translated into French, Italian and Spanish for international trainings.
EXECUTIVE ASSISTANT: Applications Source One, Los Alamitos, CA (8/87 - 2/89)
Executive Assistant to the President, all correspondence, filing systems, administrating the daily schedule. Supervised accounting, purchasing, shipping and receiving, personnel administration, payroll, clerical, customer service and production scheduling. Sales doubled during my tenure.
SR. ADMINISTRATIVE SECRETARY: Hughes Aircraft Co., Long Beach, CA (12/82 - 8/87)
Originally hired as Sr. Administrative Secretary. (3 years) Duties included teaching classes in Business English as well as Office Practices and Procedures. Developed secretarial handbook that became the curriculum for above class. As Technical Writer, composed 5 Radar Operator Console User’s Manuals.
Carlow College, Pittsburgh PA - English/Education
Completed 130 semester units; 3.76 gpa
MANAGEMENT SEMINARS AND COURSES:
Process Improvement Trainer and Facilitator Training - 1997
The Program on Negotiation - Harvard University - 1992
Creative Training Techniques International - 1991
Franklin Planner Seminar - 1991
Executive Presentations - Communispond - 1990
Front Line Leadership - Zenger Miller - 1990
Karass Negotiation Skills - 1990
Training-the-Trainer Seminars - 89 thru 90